Technical Support / IT Security

Football and Gym

Recruitment Xperts (July 2018 - Present)\r\nField and Rig IT Support Technician (Shell Contract)\r\nTraining and awareness for users in relation to new technology and security best practices.\r\nInstall, configure and troubleshoot computer hardware, software systems, printers, scanners, and other IT peripherals.\r\nWorking with procurement staff to purchase hardware and software.\r\nProvided 1st and 2nd line IT technical support to resolve user and operational problems.\r\nEscalate incidents to the next level when required support from level 2 or SMEs.\r\nContributed to the development of software installation procedures and end-user guides.\r\nContractor and vendor management for offshore and onshore site Projects and Activities.\r\n\r\nRegency Recruitment (July 2016 - July 2018)\r\nOnsite Support Technician (BP contract)\r\nParticipated in end-users computing projects for various IT initiatives.\r\nFulfilling the end user’s IT requests for (IMAC) software installations, software configurations, hardware moves, and other business requirements.\r\nImaging, deployment, maintenance, and configuration of Microsoft workstation operating systems and productivity software.\r\nAdministering MS Active Directory users & groups, policies and management concepts\r\nBacking up and restoring settings and associated systems administration activities\r\nProviding weekly inventory and asset management reports for end-user equipment.\r\n\r\nCable and Wireless Communications,\r\nCSC Tier 1 Engineer, April 2016 – July 2016.\r\nProactively monitor customer premise equipment and troubleshoot any issues on customer premise and access networks by using established tracking systems to log requests; monitor progress, track problem resolution, identify patterns of failure, recommend or implements solutions and communicate with senior group members regarding unresolved.\r\nProvide 24x7x365 support of B2B customers by Monitoring and troubleshoot switching, routing, digital, optical and associated telecommunications equipment from customer premise equipment to Core Access Network equipment.\r\nTroubleshoot CE performance and provide performance statistics and reports.\r\nOpen trouble tickets for various customers, answering incoming telephone calls, responding to network alarms/Event and customer emails regarding network connectivity problems or queries with a predetermined time frame.\r\nMaintain a high closure rate while maintaining quality and effectively manage ticket queues to ensure high customer satisfaction.\r\nEscalate network problems both internally and externally to the appropriate level of support in compliance with set SLA’s.\r\n\r\n