IT Service Delivery: Proven ability to provide It technical support for different systems\r\nCloud Infrastructure: Proficient in working with leading cloud solution platforms such as AWS, Microsoft Azures, GCP among others.\r\nITIL principles: Souns understanding of ITIL frameworks and best practices for IT service management, change management, vendor management and IT service level agrements delivery.\r\nCustomer Support Service: Strong focus on delivering exceptional customer servce, ensuring customer satisfaction and resolving issues effectively.\r\nSystems and Networks: Proficient in managing and maintaining of networks infrastructure. including LAN, WAN, and firewalls.\r\nSoftware Engineering: ;Knowledge in software applications development methodologies and programming framework languages including langueges like PHP, Python, Javascript etc.\r\nDigital Marketing: Experience in digital marketing strategies and tools,, includig social media marketing, search optimization (SEO), e-mai marketing an data analytics.
Great skills in It service delivery, project management, business development, IT operations, customer support, sales and digital marketing.\r\nHobies in research, technology Innovations volunteering and hiking project and activities.
Kenya Community Development Foundation- Programme Officer TechSoup Kenya & IT, May 2022 - Present\r\nKenya Community Developmet Foundation- ICT Support and Digital Customer Service TechSoup Kenya. April 2021- April 2022\r\nSunvait Network Limited- IT Technical Support & Customer Service Support, June 2020- Jan 2021\r\n
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