Restaurant Manager, constantly seeking improvement

Coordinate daily Front of the House and Back of the House restaurant operations\r\nDeliver superior service and maximize customer satisfaction\r\nRespond efficiently and accurately to customer complaints\r\nRegularly review product quality and research new vendors\r\nOrganize and supervise shifts\r\nAppraise staff performance and provide feedback to improve productivity\r\nEstimate future needs for goods, kitchen utensils and cleaning products\r\nEnsure compliance with sanitation and safety regulations\r\nManage restaurant’s good image and suggest ways to improve it\r\nControl operational costs and identify measures to cut waste\r\nCreate detailed reports on weekly, monthly and annual revenues and expenses\r\nPromote the brand in the local community through word-of-mouth and restaurant events\r\nRecommend ways to reach a broader audience (e.g. discounts and social media ads)\r\nTrain new and current employees on proper customer service practices\r\nImplement policies and protocols that will maintain future restaurant operations