Contact Center Manager Seeking work in Greece

Leadership: proven experience leading and motivating teams, ability to inspire and guide individuals toward common goals, strong decision-making, and problem-solving skills\r\nCommunication: excellent, verbal and written communication skills, ability to convey complex information clearly and concisely, active listening skills to understand and address team and customer needs\r\nCustomer service: in depth knowledge of customer service principles. Experience in implementing strategies to enhance customers satisfaction, ability to handle escalated customers issues effectively\r\nAnalytical skills: proficiency and analyzing cold center metrics KPI data, driven decision, making to optimize, operational efficiency, ability to identify opportunities for improvement\r\nOperational management: expertise in establishing and implementing operational policies and procedures with track record of managing call center budget for sales and customer support hands-on experience in planning ,organizing and directing call center operations\r\nNegotiation and compliance: skilled in conducting contract negotiations while compliance with laws and regulations knowledge of legal requirements related call center operations\r\nStrategic planning: develop an execute strategies for sales and lead generation, create an implement strategic plan to improve or expand business targets\r\nTeam management: proven ability to manage and lead a diverse team, training and coaching skills to enhance team performance for positive and collaborative team culture\r\nTechnology proficiency: familiarity with call center and technologies and software ability to leverage technology for process improvement