userskills like '%contact center%' or userskills like '%project management%' or userskills like '%customer experience management%' or userskills like '%team management skills%' or userskills like '%budgeting/financial planning%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%contact center%' or userskills like '%project management%' or userskills like '%customer experience management%' or userskills like '%team management skills%' or userskills like '%budgeting/financial planning%') and profile_id<183198 order by profile_id desc limit 0,10

Contact Center Manager and Project Manager

Available
With over 15 years in a multicultural setting as a Contact Center Operations Manager, I have collaborated with Fortune 500 companies across different industries in EMEA markets (B2B and B2C). My expertise leis in crafting customer service strategies, delivering on customer satisfaction (NPS), and optimizing operational efficiency (SLA, AHT). While cultivating high-performing, large-scale teams in industries like Software and Technology, Mobile Telecommunications, Airlines, Gaming and Logistic, I have also leveraged my MBA, steering successful projects and nurturing robust client relationships to amplify organizational successes.
Serial No: 183198
Skills keywords: 
List Of Qualifications & Related Skills:

Six Sigma Yellow belt\r\nMBA\r\nProject Management\r\nExcel Power Query - BI\r\nQualtrics\r\nQlikSense\r\nMS Project\r\nSharepoint\r\nJira\r\nSalesforce\r\nDMAIC\r\nTableau\r\nSocial Media tools\r\nConfluence\r\nMS Teams - ZOOM - Slack\r\nAgile and Scrum methodologies

Interests & Hobbies:

Reading (Literature, Biographies, Geopolitics)\r\nSports: Tennis, Football, cycling, padel, running\r\nOutdoor activities: hiking, trekking, site seeing\r\nVolunteering \r\n

Previous Employment Details:

Contact Center Manager and Global Delivery Manger for Teleperformance Greece:\r\n(Industries: Software, Hardware, Airlines, Gaming, Logistic)\r\n- Leadership and Team Management/ Workforce Planning\r\n- Budgeting and Reporting\r\n- Process Management\r\n- Stakeholder Management\r\n- Presentation\r\n

Current location:  Decentralized Administration of Attica, Greece - View on map
Nationality: Italian
Preferred Sector of Employment:  IT and Technology, other
Location I am interested in working: Anywhere
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