Extensive experience in claims management, operations, and leadership. \r\nProficiency in streamlining processes, implementing technology solutions and managing workflows. \r\nStrong communication skills for collaboration with stakeholders and internal teams. \r\nKnowledge of regulatory standards, compliance and risk controls.\r\nExpertise in staff training, development, and performance assessments.\r\nAbility to ensure service levels meet company objectives and exceed customer expectations. \r\nProven track record in implement quality initiatives and optimizing operational efficiency. \r\nProficient in handling various claim types, negotiating settlements and preventing fraudulent claims. \r\nSkilled in analyzing coverage, liability and quantum to manage loss costs effectively. \r\nExperience in customer service, documentation and reporting within established timeframes.
Exploring diverse landscapes while traveling, fuels but a passion for adventure. Embracing technology for fitness tracking. travelling to experience cultures, finding joy in discovering hidden gems.
Claims Operations Manager: streamlined operations, managed workflows, collaborated on projects and facilities staff training and ensuring compliance. \r\n\r\nClaims Manager: Directed operations, led staff, managers customer service, facilities payments, developed relationships with third party vendors. \r\n\r\nUnit Manager Claims: Led team development, managed workloads, ensured compliance, conducted performance reviews and built 3 teams of 6 adjusters each.
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