Bachelor of Commerce in Accounting from University Of North Bengal in 2012.
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11/07/2021 - Current-Kolkata,India\r\nDRIVER - GM TRADE LINK\r\n\r\n• Fetching and welcoming clients at the beginning of their trip.\r\n• Loading and unloading clients\' possessions, as required.\r\n• Traveling via the most efficient routes, unless otherwise directed.\r\n• Complying with road regulations at all times.\r\n• Engaging in conversation or playing music, if suitable\r\n• Ensuring that clients\' identities and conversations remain confidential.\r\nApprising clients of local services that may be of use to them.\r\n• Ensuring that the automobile remains clean and well maintained.\r\n\r\n11/09/2019-10/07/2021-Kolkata\r\nMOTORCYCLE DELIVERY DRIVER -\r\nSWIGGY\r\n\r\n• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.\r\n• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.\r\n• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.\r\n• Verified orders prior to completing deliveries to avoid customer complaints.\r\n• Coordinated work of team of drivers delivering across local area.\r\n• Logged hours, mileage and order-related activities with company\'s app to maintain detailed records.\r\n• Stayed in constant communication with dispatching team to quickly respond to delivery updates.\r\n• Developed and maintained professional relations between customer, store personnel and company.\r\n• Served customers promptly by smoothly collecting and delivering high volume of orders.\r\n• Maintained positive relationships with customers to promote continued business opportunities.\r\n• Immediately addressed problems with customers to promote speedy resolution.\r\n• Maintained accurate accounts by documenting orders, collecting payments an issuing receipts for every purchase.\r\n• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.\r\n• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.\r\n• Processed payments, made change and provided receipts.\r\n• Implemented policies and procedures across warehouse and shipping platforms.\r\n• Drove more than 100 km per day to serve as many as 750 customers per month across kolkata.\r\n\r\n31/03/2016 - 10/09/2019 - Kolkata\r\nCAB DRIVER - OLA\r\n\r\n• Collecting clients at the start of their journey.\r\n• Assisting clients with the loading and unloading of their baggage and other personal belongings, a needed.\r\n• Starting and stopping the taximeter at the correct times.\r\n• Selecting the fastest route to the client\'s destination, unless otherwise requested.\r\n• Driving clients to their destinations.\r\n• Informing clients of services and attractions that may be of interest to them.\r\n• Adhering to road regulations.\r\n• Ensuring that clients remain safe throughout the journey.\r\n• Processing cash payments, ensuring that you carry sufficient change at all times.\r\n• Ensuring that the vehicle remains clean and in excellent working condition.
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