- Bachelor of Science in Secondary Education Major in English\r\n- over 10 years in Call center industry/BPO\r\n- Proficient in MS Office\r\n- Proficient in Zendesk \r\n
- reporting \r\n- vlogging\r\n- into volunteering and helping charities
KARATBARS INTERNATION GMBH - DUBAI UAE\r\n- handle inquiries through calls, email and chat\r\n- handle the KYC for both personal and business account\r\n- handle the red tagged accounts, such as fraud, multiple issue account and death cases \r\n\r\nMAWALANA RESTAURANT - DUBAI UAE\r\n- act as Talent Acquisition Officer\r\n- administrative task, staffing and employees needs in person \r\n- implements marketing strategy, research products and prices and \r\n- conduct the weekly inventory in all department\r\n\r\nVXI GLOBAL HOLDINGS BV- PHILIPPINES\r\n- responsible for agents adherence, such as attendance, call handling, and other disputes\r\n- coach the agent\'s behavior using tactics such as call listening, roleplay or side by side coaching\r\n- take the supervisory call once agent cannot resolve the issue
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