At the moment I am working for Taskforce BPO (US wide), which has 20 big hospitals as clients from the United States. My position is working to organize the platforms for the doctors and their teams while also representing the customer service side. Taking 250+ phone calls from patients for 130+ doctors in 15+ hospitals, scheduling/rescheduling appointments, working with billing and insurances, updating the doctors platforms, medication refill requests and eligibility, communicate with hospitals for consults, train new employees, supervise the goals and targets, is just one of the many things I am responsible for.\r\n\r\nBefore that I have worked in Agile Pro Solutions ( Boca Raton Florida). My duties were to build a pipeline using CRM systems, such as Zoho and Apollo. Research clients using social media, websites, look at their revenue streams and determine if they are the right fit for some of our services. We got company training in sales by Grant Cardone himself, which I now hold a certificate to. Cold calling was a virtue, using numerous platforms. The targets were 300 phone calls a day + emails. Eventually, I did get promoted to a Manager for a small team ending my journey with that company with a 61% closing rate.
I engage in a lot of chats and forums, investing in crypto and stock markets, spending the day working out walking our dog with my wife, everything is new to her in Europe she is a Jamaican so we experience new places. Follow politics and sports, history, video games and so on.
Taskforce is a BPO that works with hospitals in the United States, specifically with caner and bone hospitals.\r\nAgile Pro Solutions is an outsourcing company where we had to find our leads, close the deal, find and hire the right employees from our country to work remotely for our client.\r\n
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