A-LEVELS: TECHNICAL SUPPORT FUNDAMENTALS - YEAR 2022\r\n\r\nA-LEVELS: OPERATING SYSTEM & COMPUTER NETWORKING - YEAR 2022\r\n\r\nBACHELOR OF SCIENCE: COMPUTER SCIENCE - YEAR 2016\r\n\r\nDIPLOMA OF HIGHER EDUCATION : MICROSOFT - YEAR 2010
I enjoy reading, writing, games, soccer, football, ice-skating
HELP DESK/ICT & ADMIN\r\nMOAB ENTERPRISES - LAGOS, LAGOS NIGERIA\r\n02/2021 - 06/2022\r\n\r\n- Worked closely with end-user to assess business requirements, support change and deliver high-quality customer experiences \r\n\r\n- Communicated technical concepts to customers clearly by phone, email and chat\r\n\r\n- Supported out-of-hour service by working unsociable hours on-call\r\n\r\n- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.\r\n\r\n-Provided technical support throughout development phases of new products . \r\n\r\n\r\nDIRECTOR\r\nISHOLA A.D PROPERTIES NIG LTD, MOWE , MOWE. NIGERIA \r\n02/2016 - 01/2021\r\n\r\n- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives\r\n\r\n- Employed speedy diagnosis techniques across software issues, achieving outstanding first time resolution rates.\r\n\r\n- Developed solutions for critical software issues guiding customers through bug fixes and reactive maintenance\r\n\r\n- Employed advanced trouble-shooting and expert application knowledge to solve system user interface problems.\r\n\r\n- Interpreted underlying risks, business needs, client requirements cost structures to increase forecasting accuracy. \r\n
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