IT support(User support, AV support, Remote support)\r\nTicketing software/Incident management(Jira, Zendesk, Service now)\r\nOperating system(Windows OS, Mac OS)\r\nTroubleshooting(Computer hardware, Network devices, Printers, iPad/iPhone, Android OS)\r\nWindows server(AD, GPO)\r\nCloud server(Microsoft Azure)\r\nOffice 365 (Teams, Word, Excel, Sharepoint, Outlook, Exchange, Powerpoint )\r\nDeployment tools(SCCM, intune/MDM)\r\nOthers(Customer service, CRM data entry, Lead generation, Hotel counter attendant, Documentation)\r\n\r\n\r\n
User friendly\r\nHardworking\r\nTeam player\r\nVolunteering\r\nCan-do attitude\r\n\r\n
Company name: Elanco Bangladesh Limited\r\nDesignation: System Support Engineer\r\nDate: Feb 2022 to Currently working\r\n\r\nI am responsible for providing technical assistance to computer users, troubleshooting hardware, software, and networking problems, installing and configuring computer systems, and performing maintenance tasks to ensure that computer systems are running smoothly.\r\n\r\nCompany name: BURO Bangladesh\r\nDesignation: ICT Officer\r\nDate: Jul 2021 to Jan 2022\r\n\r\nAs an ICT officer, I was responsible for the maintenance and operation of an organization\'s computer systems and network. this includes installing and configuring hardware and software and providing technical support to the users. assisted in the development and implementation of policies and procedures related to the use of technology within the organization also.\r\n\r\nCompany name: DIRD Group\r\nDesignation: DIRD Group\r\nDate: Jul 2019 to Jun 2021\r\n\r\nAs a system engineer, I was responsible for designing, implementing, and maintaining the company\'s technical infrastructures including hardware and software systems, networks, and servers. done troubleshooting technical issues and ensure system efficiency.\r\n\r\nMore are available if needed\r\n\r\n
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