userskills like '%it support/ networking%' or userskills like '%technical support engineer%' or userskills like '%it helpdesk support%' or userskills like '%ICT support%' or userskills like '%%' or userskills like '%network / desktop support%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%it support/ networking%' or userskills like '%technical support engineer%' or userskills like '%it helpdesk support%' or userskills like '%ICT support%' or userskills like '%%' or userskills like '%network / desktop support%') and profile_id<183506 order by profile_id desc limit 0,10

IT specialist with a passion for customer service.

Available
Hello, I am a dedicated IT tech support specialist with a passion for delivering exceptional customer service and solving complex technical issues. I have a proven track record of handling critical incidents, preventing significant losses, and impressing IT administrators with my innovative and effective solutions. Over the past 11 months, I have consistently delivered top-notch performance and received accolades for my swift resolution times. Notably, I achieved a record time of 2.54 seconds for MFA and O365 ticket resolution, showcasing my expertise in various technologies such as AD, Azure AD, O365, BYOD, Zscaler, VPN, Proxy, Hardware & Software. I am committed to continuous learning and possess excellent communication skills, thriving both under pressure and in collaborative environments. I am seeking an opportunity with a reputable and forward-thinking company that values its customers and employees and seeking visa sponsorship. Additionally, I am open to relocation and can provide necessary documentation, such as family members BSN & SSN numbers, for accommodation in Gouda, Netherlands & OR, USA. I am confident that I can contribute significantly to your company\'s IT operations.
Serial No: 183506
Skills keywords: 
List Of Qualifications & Related Skills:

OS- Windows & MAC\r\nTicket- SNOW, JIRA Confluence (Beginner)\r\nVDI- VirtualBox, VMWare, Hyper-V, AWS AppStream & Workspace, Citrix Receiver & Workspace\r\nVOIP- Genesys, Max agent, CISCO\r\nEnterprise- O365, G Suite, Zoho\r\nDirectory- AD & MS Azure\r\nVPN- Cisco Anyconnect, Global Protect, Fortinet\r\nMFA- Google, MS, Ping ID\r\nCommands- cmd & terminal

Interests & Hobbies:

• Promoting cyber consciousness among the LGBTIQA+ community through the use of social media platforms.\r\n• Fostering awareness about anti-social behavior among potential change-makers (students).

Previous Employment Details:

Technical Support Engineer-II Mphasis LTD [ 06/2022 – Current] Country- India\r\n\r\n• Assisted users who are located around the world such as EMEA, APAC, etc\r\n• 100% CSAT result delivery with technical & soft skills.\r\n• Experience in handling 4000 tickets which i receive via calls & chats.\r\n \r\nPersonal Training Homelab using VMWare, Hypervisor, VBox [ 01/2019 – 05/2022] \r\n\r\n• Using VMWare built AD, DNS & DHCP Server in Server 2xxx.\r\n• Converted workgroup PC into domain-controlled PC; allotted static & Dynamic IP (A,B,C).\r\n• Enable/Disable users, Create/Delete groups, HTTP codes(2xx,3xx,4xx)

Current location:  Karnataka, India - View on map
Nationality: Indian
Preferred Sector of Employment:  IT and Technology, Engineering, customer service
Location I am interested in working: Anywhere
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