userskills like '%it skills%' or userskills like '%it support/ networking%' or userskills like '%customer services%' or userskills like '%network / desktop support%' or userskills like '%desktop support%' or userskills like '%it helpdesk%' or userskills like '%itilv3%' or userskills like '%CCNA%' or userskills like '%MCSE%' or userskills like '%mcitp%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%it skills%' or userskills like '%it support/ networking%' or userskills like '%customer services%' or userskills like '%network / desktop support%' or userskills like '%desktop support%' or userskills like '%it helpdesk%' or userskills like '%itilv3%' or userskills like '%CCNA%' or userskills like '%MCSE%' or userskills like '%mcitp%') and profile_id<41676 order by profile_id desc limit 0,10
CV, IT Support Engineer looking for work
Available
Serial No: 41676
Job Seeker Location
Skills keywords:
Current location: Dubai, United Arab Emirates - View on map
Nationality: Egyptian
Preferred Sector of Employment: IT and Technology, Banking Insurance and Financial Services, Oil, Gas and Energy
Spoken languages: Arabic, english
Location I am interested in working: Anywhere
Professional Summary
Professional, detail-oriented IT Support Engineer motivated and committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
With six years’ experience in information technology field in hardware pc, laptop, multi-function printers, and in networks and IP phones and also in software like Ticketing System, windows server, outlook, active directory and print server.
EDUCATION
09.2005 – 05.2010 Bachelor ofInformationSystems
HICIS Abukir, Egypt
Language
Arabic, English.
Skills
ITIL V3
ERP – CRM – SAP
Cisco CCNA – Microsoft MCSE/ MCSA
CompTIA A+ / Network +
Windows Server 2012 – SharePoint
Active Directory, TCP/IP
MS Project, MS Visio, MS Office
Windows mail, print server
LAN/WAN and Networking
CCTV
Work HISTORY
GTFS – Bin Zayed Group Company
IT Support Engineer – UAE June 2015 – Current
Outsource IT Support Engineer for Injazat Data Systems at Transco and AADC.
Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
Provided desktops/Notebooks hardware, OS and standard applications installations and support and 1st level printer/scanner and telecom support.
Log issues and either resolve them or ensure they are dispatched to the applicable support group.
Consult with network and server teams to confirm outages and Track customer impact from server and network problems.
Replaced and installed new images for 35 desktops.
Backed up all users data and restored it.
Fully Supported about 50 users in Transco main building remotely, in person or by the phone. And configured outlook emails on PCs/Notebooks and mobile phones manually.
Succeeded in preparing technically and supervising and build the team to complete and open the new branch for Al Ain Distribution (AADC) in Emirates Complex.
Supported Printers, IP phones, Bar Code reader, Desktops.
I provided supporting and troubleshoot in this branch for 25 users and solved Software problems like HRMS, ERP, CRM, SAP and Outlook issues.
TE Data
Technical Support Engineer (Call Center Agent) – EGYPT October 2013 – April 2015
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Troubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.
Escalate tickets to second level.
Managed and handled all angry users.
Achieved customer satisfaction by handling their problems quickly and efficiently.
ABS
IT Specialist – EGYPT March 2013 – October 2013
Provided day-to-day support for all IT systems and users at Petroleum and medical companies Such as PAS and Astra Zeneca.
I supported all software and hardware issues on Lenovo devices such as ThinkPad laptops.
Supports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.
Ensured that all system back-ups are taken regularly.
Ghazal Photo and Cinema
IT Specialist – EGYPT October 2009 – January 2013
Supported +60 users in 2 branches.
Replaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.
Installed applications and coordinated all hardware / software upgrades.
Troubleshoot all Network/System Admin/Applications problems.
As a legal or paralegal officer, I will provide crucial support and guidance to ensure compliance with law and regulations. With my strong attention to detail and thorough understanding of law, i am able to provide valuable insights and recommendations to protect companies interests.
Serial No: 196492
Job Seeker Location
Skills keywords: legal advice, legal documents, legal writing, microsoft office, problem solving
List Of Qualifications & Related Skills:
I am a B.com LLB (Hons.) graduate from MG University, Kottayam, Kerala, India. As a lawyer, I've honed skills in legal drafting, advice, mediation, decision-making etc. My expertise spans labor, contract, criminal, civil, service, business, tax and bank law. With extensive experience in these areas, I bring a casual yet competent approach to my work.
I'm a bookworm and music lover at heart, always immersed in captivating stories and melodies. Exploring new destinations and immersing myself in diverse cultures is also a passion of mine. Lets embark on existing adventures through literature, tune and travel. I also enjoy to play cricket and badminton. They provides me with great entertainment and allow me to stay active and engaged in my free time.
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