PGDBM: Operations, Institute of Management Technology, Ghaziabad, 2006-09\r\nBachelor of Arts: Humanities, Indraprastha College for Women, University of Delhi, 2001-04\r\n\r\nSkils:-\r\nCustomer Service\r\nCustomer Support\r\nOperations\r\nStakeholder Management\r\nCompliance\r\nTraining\r\nTeam Management\r\nLeadership & Development\r\nCustomer Satisfaction\r\nProcess Improvement\r\nRelationship Building\r\nBusiness Insights & Analysis\r\nStandardisation of Policies & Procedures\r\nCost Optimisation\r\nCost Saving\r\nVendor Management\r\nData Management\r\nCustomer Profiling
- an avid traveller, love exploring new places, people and their culture/lifestyle\r\n- an active social worker, donor, charity supporter\r\n- driving\r\n- dance and music\r\n- reading
Business Management postgraduate with 15 years of working experience in operations and Customer Service across the industries. Having worked in companies as Asahi India Glass (May 2014 - Dec 2020), Volkswagen (Mar 2011 - Apr 2014), Commonwealth Games (Jul 2009 - Dec 2010), and Cox & Kings (Apr 2005 - Aug 2007), have gained keen interests in resolving issues, customer queries and complaints, interacting with people, coordinating with internal and external stakeholders, presenting business and performance insights with respect to plan v/s achieve targets against service and cost factors.
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