MS Office Proficient \r\nExcellent communication and interpersonal skills\r\nCustomer Relation Management\r\nEffective Team Player
• Technical Support Representative - AT&T - U-verse Account\r\n-Routing skills, VoIP troubleshooting, HSIA Troubleshooting and DVR/Internet based Television troubleshooting.\r\nVXI Global Holdings\r\nDavao City, Philippines\r\nAugust 2014 - February 2015\r\n \r\n• Customer Service Representative - Motion Global Account\r\nEmail, chat and inbound/outbound support\r\n-Admin task\r\n-CRM application/call center servicing application\r\n-Real-time and historical reporting\r\n-Comprehensive metrics\r\n-Integrated business tools\r\n-Quality management applications\r\nConectys Philippines\r\nDavao City, Philippines\r\nApril 2015 - Oct 2016\r\n\r\n• IT Web Assistant\r\n- Magento Framework\r\n- Adding banners, uploading product information. Editing images to be uploaded onto the website\r\n- Backend support for the framework\r\n\r\n
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