IOSH Managing Safely\r\nFirst Diploma in IT\r\nNational certiuficate in Business and Finance\r\nOCR NVQ Level 2 Customer Service\r\nOCR Level 1 and 2 in Business Studies\r\n
Family man. Married with 4 children and soon to be 3 grandchildren. Passion for Chelsea Football Club. Watching Movies and Box Sets. Spending time with friends and family.
Customer Relations Manager at Care UK Chandler Court Care Home (Current)\r\nFirst port of call for all enquiries from families looking for short and long term 24/7 hour nursing, dementia and residential care for a loved one. Proactive Community and Stakeholder engagement. Promotion of awareness of home. Liaise and plan admissions in conjunction with Home Manager. Promote activities and events in the home in conjunction with Marketing, PR and the homes Activities | Lifestyle Lead. Objective to increase homes occupancy. Exceed budgets set throughout the year.\r\n\r\nHelping Hands - Live in Care\r\nCustomer Liason Manager\r\nFirst port of call for enquiries from families looking for live in short and long term care for a loved one. Arrange home assessment visits and continue their customer journey and relationship until care solution has been agreed and put into place.\r\nLive in Co-ordinator\r\nResponsible for both new and existing Carer placements for Live in Care contracts. Manage Carers holiday and ensure sufficient confirtmed cover to ensure no gaps in service.\r\n\r\nAgility Risk and Compliance\r\nAccount Manager\r\nManage both existing and new customers health and safety consultancy and training support needs.\r\nEncourage upsell of services to existing consultancy customers - in conjunction with their dedicated Health and Safety Manager\r\n
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