Customer Operational Manager seeking work in Athens

Machine learning, customer experience, scientific news, and related hobbies, I am interested in any kind of restoration, from an old tool to a whole car.

1. COO at Ergoman S.A. Responsible for :\r\n- Accelerating operational efficiencies and ensuring high-quality solutions for customers by implementing best practices and optimized resource allocation.\r\n- Building, motivating, and leading teams to resolve complex technical challenges and improve processes.\r\n- Encouraging teamwork, energy, and creativity.\r\n- Planning, organizing, and managing effectively multiple projects.\r\n\r\n2. Eurolife Financial Fairfax Holdings/ Experience manager, responsible for :\r\n-Designing and implementing a CX transformation program focusing on customer and employee experience and applying the voice of the Employee Program (satisfaction surveys, employee as a customer, appraisals/rewards, Soft/Hard Skills Academy.\r\n-Implementing a new, holistic measurement strategy that focuses on detecting Customer Experience, KPIs related to quality, satisfaction, loyalty, improvement areas, and branding prospects.\r\n- initiating, designing, and installing Salesforce CRM\r\n- designing and implementing a new Customer database merging 5 unconnected DBs\r\n\r\n3. Customer Experience Director. Responsible for :\r\n- Accelerating customer experience by initiating Customer and employee satisfaction programs and a Knowledge Academy on the Soft and Hard skills of employees.\r\n- Improving performance KPIs by designing and activating the Agent Workspace-Scripting-Advisory tool\r\n-Demand reduction of incoming calls by designing and activating Voice Portal self-services, utilizing NLU\r\n- Minimizing average handling time of application process (OCR/ICR)\r\n- Establishing a business continuity plan, by designing and developing a nixed outsourcing/insourcing strategy\r\n