userskills like '%customer relationship management%' or userskills like '%Customer\'s Services Manager%' or userskills like '%CRM specialist%' or userskills like '%e-commerce operations manager%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%customer relationship management%' or userskills like '%Customer\'s Services Manager%' or userskills like '%CRM specialist%' or userskills like '%e-commerce operations manager%') and profile_id<137442 order by profile_id desc limit 0,10

Customer Experience Manager

Available
I am a professional Customer Experience Manager with apt and In-depth expertise is the following;
CRM Strategist, Customer Experience Analytics, E-Commerce Management, Customer Service Champion, Quality Assurance, Process Improvement, Workforce Management and Project Management.

I possess over eight (8) years combined experience in CX, customer service and advance use of different CRM applications with MTN (Telecommunications), Ikeja Electric (Electricity/ Utilities Industry) Opay (Fintech) and presently Gennex (Renewable Energy) Industries.
I developed Opay\'s Auto-Finance Loan Repayment model, Work-Flow, Structure and Business Process in line with statutory regulations guiding the industry.

Over the years, I have developed sharp skills and experience in adept use of software tools for project planning and development. Also, I have implemented Business Process Automation where I have had opportunity to consult and work.
I am enthusiastic to help and assist clients who require my expertise and skills to hit the ground running.

I have won awards with the team I have managed excellently as well as reaching my targets and development. I have more recently been responsible for a team 11 CX specialists, delegating work to them, ensuring they meet their targets each day and being a hands on manager.
Serial No: 137442
Skills keywords: CRM specialist, customer relationship management, Customer's Services Manager, e-commerce operations manager
List Of Qualifications & Related Skills:

Bachelor of Science Degree\r\nCertified Customer Experience Manager

Interests & Hobbies:

Travelling, Pitching, Meeting New people, games, movies.

Previous Employment Details:

Gennex Technologies Ltd - Customer Experience Manager\r\n\r\nImplemented the CRM currently being used. \r\nEstablished defined SLAs for Standard Processes. \r\n\r\nPaycom Opay Nigeria - Customer Service/Collections Manager\r\n\r\nManaged over 50 CS and collection agents in the call center. \r\nDevised standard strategies for operations. \r\nSmashed set targets month by month. \r\n\r\nIkeja Electric PLC - Customer Service Representative\r\n\r\nExhibited great customer-centric passion for issue resolution.\r\n\r\nShowed Can-do spirit in all customer related issues.

Current location:  Lagos, Nigeria - View on map
Nationality: Nigerian
Preferred Sector of Employment:  customer service, Oil, Gas and Energy, General Management
Spoken languages: english
Location I am interested in working: Anywhere
Request more details

Click here to create a bespoke Job Seeker Profile






Current Vacancies

popup-img
popup-img
Welcome to
Skills Provision

Please click on the relevant link

Employers Job Seekers

For further information on our international agency and available workers please contact us today (click here)

Back

If you are interested in new employment opportunities please register on our website (click here)

Back
popup-img