CRM looking for new and challenging managerial position

1- Customer Sales and Service Supervisor _ February 2010 - Present\r\nEmployers name: Emirates airline UAE/Dubai:\r\nResponsible for managing both inbound and outbound calls, organizing employee schedules and ensuring that the operational objectives of the call center are met\r\nDuties:\r\n Managing a team of approximately 25 employees in a busy work environment.\r\n Motivating the team to achieve high standards and KPI targets.\r\n Handle customer complain effectively in a smooth and professional manner.\r\n Making sure that calls are answered by staff within agreed time scales and in an appropriate manner. \r\n Setting call centre and customer service targets. \r\n Coaching, and motivating people at pace. \r\n Randomly monitoring calls to ensure that standards are high. \r\n Managing information and statistics. \r\n Ensuring that all staff kept informed of legislation, new working practices and technological changes. \r\n Keeping a close eye on staff turnover, absenteeism and overtime. \r\n Managing a large team of staff from diverse backgrounds. \r\n Writing up correspondence that is to be sent to customers. \r\n Attending weekly meeting to review progress and any problems. \r\n Giving centre staff feedback on their performance. \r\n2. Sales Executive _ Aug 2008 - Feb 2010\r\n Employer name: Orbit & ShowTime Company U.A.E/Dubai _ Media City.\r\nRoles and Responsibilities: Selling T.V channels subscription package \r\n\r\n3. Reservation & Sales Agent _ Jun 2007 - Aug 2008\r\n Employer name: Novotel & Ibis World Trade Center Hotel. U.A.E/Dubai.\r\nRoles and Responsibilities: Selling hotel packages and loyalty program\r\n