Major Incident Manager Required in London, UK

Skills Provision is searching for a Major Incident Manager with experience of dealing with high priority IT incidents through to successful resolution to join a major London based employer.

Salary & Benefits

• £43,000 pa
• Benefits package offered

The Role

• The key responsibility for the job holder is to ensure Major, high severity and customer-escalated Incidents are facilitated in an effective and efficient manner.
• The job holder must ensure that such Incidents are resolved as quickly as possible, minimising any service disruption and ensuring all procedures, communications and appropriate escalation paths are followed.
• You will also modify procedures & processes with the problem management team to minimise repeat future incidents and will liaise closely with the change management team to ensure that change projects do not lead to new major incidents in their own right.
• You will ensure standardised methods and procedures are used for the efficient, effective, and prompt recovery of IT services.

Requirements

• This would suit an experienced Incident / Problem Manager who has moved into the role from Service Delivery / Service Analysis
• Ideally have knowledge of ITIL methodology
• Excellent customer facing skills
• Strong project management / co-ordination ability
• Experience using event / helpdesk management tools e.g. Remedy / Assyst would be beneficial
• Any experience within Retail and / or IT Services organisations would be a benefit but is not essential.

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.