Team Leader Seeking Work in Dubai

Convergys Philippines\r\n\r\nTeam Leader (2014 – 2016)\r\nResponsibilities: \r\n- Strategize and plan to achieve Individual and Team Target \r\n- Team Management / Sales Management / HR and Payroll Duties\r\n- Evaluate agent’s overall performance across all metrics (sales, attendance,scorecard, etc.), call monitoring, coaching\r\n- Develop people, training and grooming frequently\r\n- Market the company during client visits (power point presentation,etc.)\r\n\r\nTransition Coach (2013 – 2014)\r\nResponsibilities: \r\n- Train/assist agents on the product specifics \r\n- Get escalated/manager calls and resolve issues\r\n- Organize, schedule and plan meetings and take detailed minutes\r\n- Create a presentation for meetings. File agent’s folders and keep all necessary information through MS Excel (performance, personal information, etc.)\r\n- Assist Team Leaders and Managers in terms of office needs and administrative tasks\r\n\r\nDigital Care Representative (2012 – 2013)\r\nResponsibilities: \r\n- Inbound and outbound calls\r\n- Resolving customer’s concerns via email\r\n\r\nCustomer Service Representative (2011 – 2012)\r\nResponsibilities: \r\n- Answer phone calls and resolve customers concerns such as bill misunderstanding, technical/programming issues, cancellation of service, sales and general inquiries.\r\n- Collect payments especially if account is under collections\r\n- Hit the goal on a monthly basis (attendance, sales, quality, etc.)\r\n\r\nEperformax Contact Center \r\nMarketing Associate (2010 – 2011)\r\n-Give directions and listings to customers\r\n