Software Project Manger

WORK HISTORY\r\nDeveloped highly capable team of incident response employees\r\nand trained extensively in preparation for possible events.\r\n•\r\nGathered data from incidents that had been remedied for careful\r\nreview and analysis to prevent future events.\r\n•\r\nAssessed incident priority based upon impact to business and\r\nescalated issues as necessary.\r\n•\r\nInitiated project management knowledge study and subsequently\r\nstandardized project management practices.\r\n•\r\nCoordinated with vendors to identify and procure appropriate\r\nequipment necessary for project completion.\r\n•\r\n• Conducted post-resolution reviews with team members.\r\nTracked metrics involving critical incidents to model trends,\r\nproduce reports and make effective recommendations for\r\nimprovements.\r\n•\r\n• Developed and coordinated response processes.\r\nTook active role in company growth by consistently providing\r\nquality customer service to promote growth and retention.\r\n•\r\nEstablished and oversaw synchronized, cohesive team by inspiring\r\nconfidence and offering guidance.\r\n•\r\nCollaborated with team members to develop, identify and\r\naccomplish assigned goals and objectives.\r\n•\r\nIncreased efficiency and team performance by implementing\r\nactionable process improvements.\r\n•\r\nDeveloped implementation methodologies to rein in project costs\r\nwhile meeting key milestones.\r\n•\r\nImplemented cross-training to improve depth of skill sets within\r\nteam.\r\n•\r\n• Increased customer satisfaction through adherence to all quality\r\n\r\nCognizant Technology Solutions India Pvt Ltd - Project Leader\r\nChennai, Tamil Nadu • 02/2010 - 10/2015\r\n3i Infotech - Technical Lead\r\nTamil Nadu 09/2007 - 02/2010\r\nConsona Software Pvt Ltd - Software Engineer\r\nBengaluru, India • 08/2005 - 09/2007\r\nstandards and customer requirements.\r\nPerformed detailed assessments of risks to determine constraints\r\nand develop mitigation strategies.\r\n•\r\nManaged team meetings and discussed project\'s goals and\r\nobjectives.\r\n•\r\nGathered and analyzed project requirements through\r\ninteractions, meetings and periodic walkthroughs with potential\r\napplication users and to develop business requirements\r\ndocuments (BRD) and functional requirements documents (FRD).\r\n•\r\nCarefully observed the progress of each project and examined\r\nrisks for each project, including setting forth contingency plans.\r\n•\r\nSupported top-level decision-making and strategy planning,\r\nforging productive relationships with top leaders and serving as\r\nkey advocate for various personnel issues.\r\n•\r\n• Maintained project quality with hands-on management style.\r\nSet project timelines and kept teams on task to complete\r\nmilestones according to schedule.\r\n•\r\nDefined the responsibilities, duties, and roles of each team\r\nmember.\r\n•\r\nDeveloped and implemented high-quality work environment as\r\nmeasured through employee satisfaction ratings.\r\n•\r\nInspired Agile technical projects teams to high levels of\r\nperformance and quality to provide exceptional business value.\r\n•\r\n• Developed technical solutions to diverse operational problems.\r\nManaged team of 5 personnel focused on implementing\r\nresolutions and updates.\r\n•\r\nInvestigated and addressed system issues to enhance usability\r\nand improve functionality.\r\n•\r\nResolved malfunctions with systems and programs through\r\ntroubleshooting.\r\n•\r\nWorked with project managers, developers, quality assurance and\r\ncustomers to resolve technical issues.\r\n•\r\nTrained and mentored junior developers and engineers, teaching\r\nskills in C#.Net & Delphi and working to improve overall team\r\nperformance.\r\n\r\n• Suggested improvements to team and project workflow.\r\nEstimated work hours and tracked progress using Agile/SCRUM\r\nmethodology.\r\n•\r\nEvaluated project requirements and specifications and\r\ndeveloped software applications that surpassed client\r\nexpectations.\r\n•\r\nWorked effectively with cross-functional design teams to create\r\nsoftware solutions that elevated client side experience and\r\nsignificantly improved overall functionality and performance.\r\n•\r\nModified existing ERP software for PCB industries to correct coding\r\nerrors, upgrade interfaces and improve overall performance.\r\n•\r\nTested troubleshooting methods, devised innovative solutions, and\r\ndocumented resolutions for inclusion in knowledge base for\r\nsupport team use.\r\n•\r\nIntroduced methodologies and best practices to enhance\r\nproduct definition and application customization.\r\n•\r\nWorked in team-driven environments and communicated\r\neffectively with all stakeholders.\r\n•\r\nWorked closely with clients to establish problem specifications and\r\nsystem designs.\r\n•\r\nMaintained existing applications and designed and delivered new\r\napplications.\r\n•\r\nDeveloped object-oriented software, including C#.Net, Delphi for\r\nuse in PCB ERP.\r\n•\r\nInvolved in implementing the process for ISO certification for the\r\ncompany and successfully ISO certificate after the audit