Bachelor degree - Tourism and travel management
2014 -2016 Service Delivery Coordinato -Easynet Global Services\r\n• leading and coordinating the whole process of service delivery\r\n• responsible for delivery to UK sites (European projects support)\r\n• communicating with third party providers and customers on daily basis\r\n• meeting the customer required deadlines \r\n2011 – 2014 Customer Service Consultant / Reservation Agent - Lufthansa In Touch\r\n• inbound calls in Polish and English supporting Lufthansa and Swiss clients\r\n• fare calculation, rebooking and refunds of flight tickets\r\n• travel agencies support / technical advice to our resellers\r\n• invoicing\r\n\r\n
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