Regional (EMEA) Head of Workforce management

Current position title : Regional Head of WFM - EMEA\r\n* Certified in COPC Lean Six Sigma Green Belt & candidate for Black Blet certification for call centers\r\n* COPC Implementation Leader for Call Centers certified\r\n* Direct report to EMEA Chief Operations Officer and managing a team with over 35 WFM Directors and Managers\r\n* Interventions into Operations for KPIs - Financial gaps normalization for Operational and HR activities\r\n*Close monitoring of SLAs & Financials by supporting local - EMEA TOP management to secure targets. Ensure the balance between employee and financial values\r\n* Contribute to design the KPI Cascade strategy model establishment per stage\r\n* Designer of global Baseline Standards of WFM and evaluation grid, ensuring the implementation & continious improvement of WFM process across the region, sharing best practices globally\r\n* Design the new process of Resource planning for standardized Recruitment & Selection global procedures, aiming to eliminate waste, inefficiences and bottlenecks\r\n* Close cooperate with global processes and CI office time for end to end \"HR Recruitment and selection processes\"\r\n* Facilitate a structured agile eco system consisting of 5 global agile teams\r\n* Provide with budget - sizing - pricing