BEng (Hons) Computer Systems Engineering - 2.2 (University of Kent, Canterbury)\r\nITIL Version 3 Foundation course\r\nExcel Advanced training course \r\nDialogic Integrated Media Gateway training course \r\nAVAYA 6200 Bridge Administrator qualification \r\n \r\n
Alemba Ltd, Product Consulant June 2013 – Present\r\nProvide high level support and personalised hands-on consultancy on a wide range of ITSM features including Asset Management, Incident Management and Workflow and Report design \r\n\r\nAlemba Ltd, Software Support/Junior Developer May 2012 – May 2013\r\nProvided 1st to 3rd level customer support including discovering and reporting faults and resolving customer issues\r\n\r\nArkadin UK, Service Operations Engineer Jan 2012 – April 2012 \r\nProvided 24/7 on-call support, ensuring smooth running of both the office infrastructure and customer services\r\n
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