Operations Manager, academic and practical operator

community involvement, writing, blogging, learning languages, photography, reading, art \r\ntraveling\r\nlistening\r\njournaling\r\nresearching\r\nclimate preservation\r\ngender equality \r\nFishing\r\nExercising\r\n

Operations manager ACG global\r\n 2 0 1 8 —2 0 20 • Handled inbound and outbound calls • Handled customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention. • Ensured Customer satisfaction, make sure key Customer Data is properly\r\ndocumented. • Assisted in team building activities. • Open and maintain customer accounts by recording account information.\r\n\r\nOperations manager Nerdy communication: 2020-2023\r\nResolved product or service problems by clarifying the customer\'s complaint;\r\ndetermining the cause of the problem; selecting and explaining the best\r\nsolution to solve the problem; expediting correction or adjustment; following up to ensure resolution\r\n• Maintained claimants accounts by processing adjustment • Contribute to team effort by accomplishing related results as needed\r\n• Manage large amounts of incoming deposits and also follow up call to client\'s.\r\n