Operation Control Center Manager (OCC Manager)

Travelling\r\nFootball

Operation Control Center Manager (OCC Manager)\r\n\r\nModern Bus Service Ltd. Makkah, KSA | Jun 2021 - Nov 2022\r\nProject: Makkah Public Transportations – Under NESMA Group\r\nManaged the daily operations of the Operation Control Center (OCC) for the Makkah Public Transportation project, ensuring that all aspects of the service were running smoothly and efficiently.\r\nCoordinated with various departments and stakeholders, including bus drivers, maintenance teams, and customer service representatives\r\nImplemented and monitored key performance indicators (KPIs) to measure and evaluate the performance of the OCC and the overall public transportation system\r\nLed a team of OCC supervisors and coordinators, providing guidance, training, and support\r\nAchievements:\r\nSuccessfully implemented new technology and processes to improve the efficiency and effectiveness of the dispatch center.\r\nFostered a positive team culture by encouraging open communication and providing support to team members.\r\nEstablished the Operations Control Center Department and appointed all its employees, in addition to participating in the establishment and testing of all smart work systems in the company.\r\n(TMS, Operational and Financial Reporting System), and set all the SOB\'s and\r\nprocedures for the department.\r\nManaged the operations process and run it in live until we successfully run all the official 12 routes in Makkah after 4 stages.\r\n\r\n\r\nShift Operations Manager. (WEST Depot)\r\nPublic Transportation Co. (PTC) Riyadh, KSA | Feb 2019 - May 2021\r\nProject: Riyadh Public Transportations – Joint co. between SAPTCO & RATP dev Coordinate\r\n\r\nand supervise the daily operations of the WEST Depot.\r\nEnsure compliance with safety policies and procedures to minimize accidents and incidents. Manage inventory levels and reduce waste.\r\nFacilitate effective communication between the management team and the workforce.\r\nAchievements:\r\nSuccessfully implemented safety policies and procedures, resulting in a reduction of accidents and incidents.\r\nStreamlined the inventory management system, reducing costs by optimizing stock levels and reducing waste.\r\n \r\nOperations Supervisor - Reliever Project Manager \r\nSaptco contract in King Abdullah University for science and technology (KAUST)\r\n\r\n\r\nManage the SAPTCO contract at King Abdullah University for Science and Technology (KAUST). Coordinate with stakeholders to ensure timely and efficient execution of the project.\r\nProvide leadership and guidance to the team.\r\nDevelop and implement project management tools to track progress and ensure project goals are met.\r\nAchievements:\r\nSuccessfully managed the SAPTCO contract at KAUST, ensuring high-quality service delivery.\r\nDeveloped and implemented project management tools to track progress and ensure project goals were met. Participated as one of the operations assistants managers who supervised training on 14 routes, safety SOB\'s, and the licensing process for 1000 driver in order to be ready for the hard operations.\r\n\r\nOperation Planning Specialist - Acting as Assistant Operation Manager - Intercity Section \r\nSaudi Public Transportation Co. (SAPTCO) Riyadh, KSA \r\n\r\nConduct data analysis to identify inefficiencies and bottlenecks in the operations.\r\nDevelop and implement operational plans that improve the efficiency and performance of the transportation system. Work collaboratively with cross-functional teams to develop and implement new initiatives to improve operations.\r\nDesign and deliver training programs to enhance the skills and knowledge of team members.\r\nAchievements:\r\nDeveloped and implemented operational plans that improved the efficiency and performance of the transportation system.\r\nWorked collaboratively with cross-functional teams to develop and implement new initiatives to improve operations.\r\n