Lettings Negotiator

Touchstone – Residential Properties Team Leader (Jun 2009 - Present)

• Manage the performance and delivery of the maintenance team
• To accurately collate and archive HR information ~ recruitment, lateness, holidays, absence, appraisals, training for new starters
• Attending regular performance and compliance reviews
• Monitoring and reporting on standards and performance targets
• Implementing new policies and procedures where applicable to enhance performance of the team
• Resolving escalated problems
• Creating a positive working environment
  

• Registering applicant’s details and property requirements
• Monitors lease expirations and renewals
• Preparing properties for letting
• Processing tenancy agreements
• Booking and conducting viewings for prospective tenants
• Negotiating offers between all parties
• Marketing and promoting property
• Conducting routine visits and creating reports for the landlord
• Ensuring properties are Health and Safety compliant
  

• Main interface for tenant requirements
• Preparing agreements for tenants
• Negotiating contract renewals
• Managing rental properties
• Preparing inventories, and daily correspondence
• Arranging for gas, water and electrical checks
• Arranging maintenance and negotiating fees
• Keeping owners of properties up to date
• Provide excellent customer service to landlords and their tenants
  

• Processing incoming customer correspondence
• Collating written correspondence to customer complaints
• Calculating and arranging compensation where applicable
• Meeting tight company SLA’s and KIP’s
  

• Log all customer calls with the relevant information to pass though to the control room
• Filtering calls, closing calls at source where applicable
• Deal with customer complaints and queries accordingly
• Meet all my individual monthly targets set by management

• Advising customers on all aspects of their pensions
• Working in a high pressure environment
• Prioritising tasks
• Time management skills

• Data entry
• Producing management reports
• Analysing and trending data from customer surveys
• Producing minutes for management board meetings