IT Hardware Support, IT Software Support

Available

Serial No: 4582

Skills keywords: application support, photography/digital imaging

Current location: United Kingdom - View on map

Ragsdale Photography (Ad Hoc Position)Second Photographer / IT Specialist

2005 – Current

Notice Period Required: Nil

Recurrent support as a second photographer for Weddings, Charity Events, Children’s Sporting Events and Presentations (Football, Swimming, Dance, etc), Proms.
Recurrent support in setting up of the mobile photographic studio, including lighting, camera and Wi-Fi Camera and Laptop Communications.
Setup of Laptop and Printer systems, repair and maintenance of all IT Equipment.
Editing and printing of photographs.
Serving of customers.

University of Sunderland (Current Full Time Position)Systems Manager / Management Information Officer

2005 – Current

Notice Period Required: 4-Weeks

Recurrent support to users via the helpdesk system, of departments throughout the University, to assist them in problems with their use of the SITS: Vision software.
Recurrent support to users within the Student Records and Admissions Departments, to assist them in problems with their computer systems, trouble-shooting PC, Printer, End-User problems and SITS: Vision.
Key team member of the Management Information and Systems Development Team, providing support to colleagues and students throughout the University.
Responsible for the creation of monthly comparative, analytical and statistical reports for University Executives to assist them in their decision making processes.
Responsible for the creation of ad-hoc comparative, analytical and statistical reports for colleagues throughout the University, and external agencies under the Freedom of Information Act.
Responsible for the creation of training material and delivery of group or one-to-one training courses in the use of the University Systems, and Microsoft Office Applications.
Developed timelines for project completion.
Development and maintenance of operational, administrative policies and business process documents within the Admissions Department.
Liaison with Tribal Technologies via telephone, email and web-forum facilities to resolve software issues, and to implement new facilities within the SITS: Vision software.
Liaison with the ITS Department with regard to the transfer of UCAS transactions and to relevant changes made at key times in the academic cycle.
General customer service and administrative duties.

City Hospitals Sunderland NHS TrustIT Applications Co-ordinators

2003 – 2005

Helpdesk support to over 4,000 users of the patient information storage system.
Provided key support through the on-call facility.
Key team member of five application co-ordinators, providing support users.
Frequent support to the hospital Network Services Department.
Liaison with American medical software suppliers Medical Information Technology Inc.
Training of the regular intake of new Doctors/Registrars/Consultants.
Designated application co-ordinator for hospital Pathology and Radiology departments.
Project management for the implementation of new interfaces for laboratory analysers.
Development of training documentation for individual facilities within Radiology.
Developed time lines for project completion.
Also responsible for writing a program in Visual Basic, to handle the Blood Transfusion requests. With the use of Patient Barcode scanning and Hospital Information Systems.

Lofty Installations NE / Miller Pattison / Sheffield InsulationsNetwork Manager / Website Designer / Technical Support / Fleet Manager

2002 – 2003

Network management of company Windows 2000 server network. Providing technical support, hardware maintenance/installation, and software maintenance/installation. Installation of additional network cabling and points to accommodate expansion of the company.
Webmaster to Lofty Installations / Miller Pattison Limited / Sheffield Insulations
Design and development of company Intranet system, giving automation of many company procedures, with general technical support facilities.
Designed, developed and administered some 16 Microsoft Access based databases. Including a Vehicle Monitoring System, a Company Diary System, an Accounting Reporting Systems, etc.

University of SunderlandInformation Systems Development Officer

2000 – 2001

Administrative support to high speed Windows NT Network. Provision of support to six further staff in the Bureau to their computing/software needs.
Implementation of paper and web based data capture forms, using highly specialised software.
The job included large amounts of contact with clients in and outside the University, taking down of requirements of the project.
Duties also included the scanning and verification of Multiple-Choice Questionnaires for University lecturers.
Webmaster to the Data Capture Bureau’s website. Website is used as a medium to demonstrate the use of HTML and PDF based data capture forms.

Academic Background