IT - Business analyst, Operations and Implementation

IT Project Manager \r\nOnline Technical Services (OTS)\r\nDates Employed: 2017 – Present\r\n \r\nProject Management Duties:\r\n Interface with clients to define project requirements.\r\n Define scope and objectives for projects based on user needs.\r\n Identifies constraints, conflicts, risks, and solutions.\r\n Oversee and execute other project management duties as assigned.\r\n Coordinates and cooperates with, but is not manager of, IT Infrastructure Manager, IT Research &Development Manager, Financial Manager, and Human Resource Manager.\r\n Participates in the monthly Business Managers’ meetings and serves as a representative on committees/projects as appropriate \r\n Attends Strategic Initiative Steering Committee meetings, as requested.\r\n\r\nIT - Business analyst, Operations and Implementation Team Leader\r\nAlexandria Port Authority (APA)\r\nDates Employed: 2013 – 2017\r\n\r\nBusiness Analysis Duties:\r\n Analyze business needs, document requirements and resolve moderately complex system problems.\r\n Analyze and evaluate client initiated changes to existing systems to enhance or develop from a business perspective.\r\n Act as a liaison between business users and technical team members to develop detailed systems design specifications and components.\r\n Act as single point of contact between the client and R&D, Infrastructure and analysis departments.\r\n Communicate configuration changes and system feature changes (as upgrades and new features are rolled out) to internal project team.\r\n Possess and demonstrate strong analytic curiosity and innovative problem solving skills using a systems thinking approach.\r\n Oversees business to system knowledge management, and assisting in overall system design from user interface through back-end processes. \r\nOperations and Implementations Duties:\r\n Provides production support and problem resolution on day-to-day issues.\r\n Plays an active, hands-on role in investigating, testing, and implementing technical and procedural solutions for projects.\r\n Coordinate with departments to provide training and documentation.\r\n Provides assistance with user training and documentation activities.\r\n\r\nIT Business Development\r\nAlexandria Port Authority (APA)\r\nDates Employed: 2010 – 2013\r\nBusiness Development Duties:\r\n Manages proposal process to respond to mainly governmental comprehensive Requests for Proposals (RFP).\r\n Manages proposal schedule to meet deadlines.\r\n Delegate tasks among Project Managers, R&D Department, IS Department, PS department, Financial, HR etc. throughout the proposal process.\r\n Assembles and Perform final quality control review in cooperation with Proposal Manager before proposals are delivered to the customer.\r\n Develop and Manage internal and external training programs in conjunction with HR department\r\n Official representative in exhibitions, Expos and related business conferences.\r\n Design, develop and implement KPI’s Reports and dashboard for current client senior management.\r\n\r\nIT - Business Senior implementer / Operation\r\nAlexandria Port Authority (APA)\r\nDates Employed: 2006 – 2010\r\n \r\nSenior implementer / Operation Duties:\r\n Provides production support and problem resolution on day-to-day issues.\r\n Tomcat administration on IBM AIX and Windows Platforms.\r\n Responsible for Deploy all SPS Packages, DB in site (AIX - Oracle).\r\n Daily review of server events, Daily inspection of web logs.\r\n Running Patches and DB Queries.\r\n Analyze and evaluate client initiated changes to existing systems to enhance or\r\ndevelop from a business perspective.\r\n Conducts problem analysis and submit recommendations for solutions.\r\n Leading as Senior Operation Engineer team of Operation Engineers in ADABIA Port.\r\n Help Setting Testing Plans QA/QC.\r\n Application Reports Development using (Oracle -Crystal Reports XI).