International Economics graduate seeking work in the UK

09/11-08/13​ Digital Control Systems Limited​​​​ Lusaka, Zambia\r\n​​ Customer Service Assistant\r\n \r\n• Working from the front desk, welcoming clients and offering them the very best of the hospitable environment.\r\n• Answering incoming calls and dialing calls for staff.\r\n• Taking down of messages both via telephone and e-mail and relaying them to the relevant parties.\r\n• Reception and handling of customer complaints and grievances.\r\n• Assisting with accounts and administration works of the company.\r\n• Identity Card printing for both staff and clients\r\n• Assisting Human Resources department\r\n \r\n \r\n02/11-08/11​ Armaguard Group Security Limited​​​Lusaka, Zambia\r\n​​ Customer Service Assistant\r\n\r\n• Attended to customer complaints.\r\n• Responded to input from customers and supporting managers (complaints, praise and concerns) to help the company identify better ways of providing services.\r\n• Determined of quick fixes to put immediate problematic issues right.\r\n• Ensured there was proper flow and handling of information between clients and operations.\r\n• Assisted in debt collections. \r\n• Identified root causes of issues and put forward proposals to the management team for improving the system and service to ensure that long term solutions were provided.\r\n• Undertook customer satisfaction researches in order to identify customers’ experience of service.\r\n