- account management\r\n- bug reporting and front end in detail testing\r\n- customer satisfaction and support\r\n- multi- chanel support\r\n- bachelor degree in logistic\r\n- ongoing programming course and college application in computer science(fully remote studies outside working hours)\r\n
Constantly seeking opportunities to enhance my skills through training and experience. Love traveling to explore new destinations and immerse myself in diverse cultures. I am interested in training and nutrition for longevity, aiming to optimize physical and mental well-being. I also have a strong affinity for numbers and data, finding fascination in their patterns and insights. These interest fuel my personal growth and inspire me to push my boundaries in both personal and professional pursuits.
2022 - till now Customer support / account manager\r\n2020-2022 Customer support\r\n2018-2010 Manager\r\n2017-2018 Sales\r\n\r\nsummary of responsibilities:\r\n- managed client accounts, facilitated resolutions in customer-centric environment\r\n- handled database updates and exports, improving customer satisfaction\r\n- participated in project management, successfully navigating complex problems,\r\n- assisted players with account management, billing, and technical support\r\n- identified and reported software bugs, enhancing gaming experience\r\n- provided multi-channel support through phone,chat, email, teams, zoom\r\n- let team training, recruitment and conflict resolution\r\n- implemented strategies to improve customer service and business growth\r\n- built strong customer relationships through consultations and sales\r\n- managed product exhibitions, guided clients in making informed choices\r\n- developed marketing materials and created sales reports\r\n- skilled in windows OS, Microsoft office, sales techniques\r\n- driver license (B)
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