Indian Based Senior Network Specialist

Currently employed with AXA Technologies Shared Services based out of Bangalore as Senior Network Specialist (TelePresence) joined on Aug 2012

New Role involves me in:

• CUCM hardware upgrade from 7.1.3 to 8.6,
• Deploying 4 Clustered VCS-E for AXA Tech globally,
• Jabber on IPAD POC over InterOp & deployment.
• Tandberg HD VC units to VCS-C as H.323 end points.
• Deploying TMS 13.2.1.
• Upgraded CTS-Man from 1.7 to 1.9.x
• Migration of CTS-Man from Exchange 2003 to 2010 in progress.
• Upgrading TelePresence Server MCS 8710 from 2.2 to 2.3
• Creating neighbourship with Polycom CMA controller with VCS-C in UK region for polycom endpoints to enable InterOp capability.
• Building standalone light weight Video infra for CEE region (Design & implementation)

Worked with Tesco HSC (Bangalore) as Principle Network Engineer for Global Telepresence Project & Support (Since 2010).

Prime Responsibilities:

• Deploying new CTS end points on group countries & coordinating with the onsite engineer to configure QOS/COS on the Local LAN /WAN devices.
• Conducting RRA (Room readiness Assessment) VSAA (Video SLA Assessment Agent) & NPA (Network path assessment).
• Coordinate with Cisco Installation team & configure the CTS end points on CUCM & CTM.
• Providing trainings to the Stake holders/end users & obtaining acceptance reports.
• Supporting user queries, analyze WAN/LAN issues, Video quality / call drop issues, troubleshoot based on the user inputs & Codec logs & take necessary actions to fix the issue.
• Troubleshooting Booking issues & analyzing the restrictions on the generic mailbox integrated with CTS.
• Providing design & proposing Firewall changes to group country engineers to allow EX90’s to register from different countries over internet as these units does not support over proxy.
• Generate User guides based on the different connecting scenarios & train the Director EA’s for interoperability connections.
• Upgrade Telepresence core devices.
• Uploading new templates on TMS for latest versions of EX90’s / MOVI’s to enable provisioning & management features.
• Create Inter-op bridges on MCU & remotely connect end points based on VIP requests.
• Managing & Supporting 150 Ex90’s, 300 Movi clients, 55 CTS endpoints across 12 countries in Tesco estate.
• Raise TAC case with Cisco for hardware faults which is beyond our support boundary scenarios.
• Closely Monitor & support Multipoint Board Director Telepresence calls.
  

Worked as Network Engineer with Tesco HSC (Bangalore) for US (Fresh&Easy) support (Since Jan 2008 to Dec 2009) with over 5+ years of experience in installation, configuration, and administration and troubleshooting of LAN/WAN/Wireless infrastructure using Cisco Routers/Switches & AP’s. Have good experience on Troubleshooting wireless issues & configuring Cisco Wireless LAN Controllers.


Prime Responsibilities:

• Directly responsible for overall stores network (LAN/WAN) setup for US infrastructure serving more than 150 stores for Fresh & Easy division.
• Responsible for wireless Lan controller management, support & troubleshooting in US Distribution center
• Implemented remote RSA administration for Level 1 team for US infra
• Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure.
• Re-engineering of wireless network design to eliminate signal interference & improve the connection stability of all wireless nodes
• Knowledge of VB scripts to automate day to day networking schedule.
• Trouble shooting and problem resolution of elusive users network difficulties
• Evaluation of new network technologies, management, and analytical tools Preparation of new network technology strategies and implementation recommendations
• Established HTML based network uptime verification page, utilizing common SNMP & ICMP based network protocols.
• Manage Switches Hubs and other network Devices Manage Windows Domains, proxy server.
• Worked majorly on Cisco 4500, 3500 series switches, Cisco 2800 series routers and ASA 5500 series.
• Managing Cisco & Aventail Out of band switches and KVM Switches
• Managing Fortigate firewall & Packeteer packetshaper.
• Project management and implementation in charge.
• Directly responsible for mentoring and assisting costumers , System and Application Architects; assist in mentoring of over ten customer
• Managing planning, evaluating, directing, tracking, analyzing and coordinating multiple complex Networking projects.
• Re-engineering of enterprise network designs to meet increasing customer demands
• Trouble shooting and problem resolution of elusive customer network difficulties
• Evaluation of new network technologies, management, and analytical tools
• Preparation of new network technology strategies and implementation recommendations
• Tool based design verification utilizing network simulation tools
  

Worked as Network Engineer with Tesco HSC (Bangalore) for India support (Since September 2006)


Prime Responsibilities

• Network Administrator
• Managing and Maintaining around one thousand nodes with 15 Cisco 4500 series access switches, Two Cisco 6500 CATOS distribution switches, and few DSL circuits for vendor VPN.
• Trouble shooting and problem resolution of elusive users network difficulties
• Managing Bluecoat Proxy server.
• Managing RSA secure ID server
• Supporting web/client based VPN access issues for remote users.
• Managing configuration & IOS backup of all networking devices.
• VLAN, HSRP, SNMP, Spanning tree configuration & assigning as per the requirements.
• Tool based verification on utilizing of network using third party tools.

CAREER HIGHLIGHTS

Technical:

• Strong Skills on Cisco / Tandberg Telepresence System
• Good understanding & Skills on Wireless.
• Highest number of Innovations suggested & implemented to Business.
• Using Single Telepresence Content server made it accessible over LAN / Internet by implementing reverse proxy authentication method using secured HTTP path.
• Since there was no Booking mechanism available for TP bridges I have proposed & implemented bridge booking over Outlook by registering dummy CTS & forward all to TP Bridge.
• All alone moved CTS unit within a day & brought live on new network.
• Managing Cisco Wireless Lan Controllers & Access points.
• Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure.
• Re-engineering of wireless network design to eliminate signal interference & improve the connection stability of all wireless nodes
• Trouble shooting and problem resolution of elusive users network difficulties
• Evaluation of new network technologies, management, and analytical tools Preparation of new network technology strategies and implementation recommendations
• VB Script based routine task automation.
• Good understanding on Switching & Wireless protocols.