Hospitality professional

WORK EXPERIENCE\r\n\r\n Aryana Hotel- 4 star (UAE)\r\nService Manager\r\nApril 2015 - September2016\r\n• Working closely with the management in strategic design and hotel operation\r\n• Control payroll and equipment costs through efficient allocation of department budget.\r\n• Oversee inventory management and requisition of materials and goods.\r\n• Plan and manage facility central services such as reception, security, pest control, housekeeping, waste disposal and parking.\r\n• Reduced employee turnover from 50% to 25% resulting in a better-trained staff and improved service.\r\n• Guest satisfaction scores were improved from 75% to 90%.\r\n• Promoted hotelfacilities through regularly interacting with internal and external guest\r\n• Held direct accountability for overall set-up, break-down, cleaning,maintenance issues.\r\n• Effective communication is maintained within department and with all other departments as well.\r\n• Adhere to all hotel policies and act in a responsible manner at all times within the work environment.\r\n• To be aware of VIPs, Corporate and regular guest arrivals and to ensure requirements are anticipated and met.\r\n