userskills like '%accountant%' or userskills like '%finance and banking%' or userskills like '%customer service expert%' or userskills like '%sales%' or userskills like '%audits%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%accountant%' or userskills like '%finance and banking%' or userskills like '%customer service expert%' or userskills like '%sales%' or userskills like '%audits%') and profile_id<183827 order by profile_id desc limit 0,10

Finance and Banking, Customer Service Expert

Available
I have 8 years of experience in customer service, banking and finance, accounting, and more. I specialize in customer satisfaction, process improvement, accounting, and KYC/AML procedures. I have a strong track record of leading teams, identifying areas for growth, and implementing solutions that enhance productivity and the bottom line.
Serial No: 183827
Skills keywords: 
List Of Qualifications & Related Skills:

BSc. in Accounting\r\n8+ years in customer service, finance and accounting\r\nLeadership experience managing teams and developing strategic vision.\r\n\r\nKey Skills:\r\nCustomer Service: Exceptional communication and interpersonal abilities, strong customer satisfaction focus, feedback analysis and process optimization, customer trends research and reporting.\r\n\r\nFinance/Accounting: Financial statements preparation and analysis; budgeting, forecasting and variance analysis; accounting software and processes; audit coordination and execution; ensuring regulatory compliance.\r\n\r\nLeadership: Ability to set expectations and analyze performance, building relationship with stakeholders, developing talents through coaching and training programs.\r\n\r\nCompliance: Extensive knowledge of KYC/AML regulations, investigation and due diligence; collaborating cross-functionality to implement control.\r\n\r\nOther Skills:\r\nDetail oriented and analytical, skilled at data organization, strong written and verbal communication, identifying process improvements.

Interests & Hobbies:

I have a passion for learning and new experiences. I enjoy to research across a variety of topics ranging from new innovations in fintech and business, discoveries in global affairs. I love planning trips both domestically and abroad, immersing in new cultures, customs and food across the globe. More casually, I play football and basketball with friends to stay active and thrive off the spirit of competition and teamwork.\r\nWhether expanding my knowledge through research, discovering new destinations, staying fit competitively or nurturing my personal creative inclinations, I pursue my personal interests with the same focus and dedication as my professional endeavors.

Previous Employment Details:

1. Relationship Manager (Corporate Sales), Optiva Capital Partners (October 2022 to August 2023)\r\n Managed full sales cycle, provided account management, increased average deal size through upselling and cross-selling.\r\n\r\n2. Head of Customer Service, First Bank of Nigeria Limited (November 2021 to September 2022)\r\n Provided leadership and strategic direction to customer service team, implemented policies to improve efficiency, conducted regular training sessions.\r\n\r\n3. KYC/AML Analyst, First Bank of Nigeria Limited (September 2018 to February 2021)\r\n Performed Anti-money laundering investigations, ensured KYC compliance, collaborated on implementing controls.

Current location:  Doha Municipality, Qatar - View on map
Nationality: NIGERIA
Preferred Sector of Employment:  Banking Insurance and Financial Services, Admin and Clerical, Sales
Location I am interested in working: Anywhere
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