Experienced Sales Assistant, Administrative officer

EMPLOYMENT HISTORY\r\n\r\nBusiness Administrator Sept 2015\r\nDWP\r\nWorking within the jobcentre delivering customer service face to face, over the phone and by email\r\nDealing with customer enquiries and complaints and passing them on to the relevant manager when required\r\nWorking within a team to support the advisors\r\n\r\nSales Assistant May 2013 - Aug 2014\r\nMarks and Spencer \r\nWelcomed customers by greeting them in a positive manner and offered them assistance\r\nDirected customers by escorting them to racks and counters and answered any queries \r\nManaging customer enquiries on products and offered alternatives if particular items not in stock\r\nUp-sell similar products to customers \r\nProcessed payments using cash, credit or store cards in line with company procedures\r\nContributed to team effort by achieving targets and deadlines\r\nGeneral merchandising / created shop displays\r\nTook telephone and personal orders from customers\r\nAssisted with stock taking\r\nPromoted products increasing sales\r\n\r\nCatering Assistant Aug 2011 - Feb 2012\r\nMarriot Hotel\r\nEstablished good working relationships with customers\r\nImproved customer service satisfaction at high level \r\nEnsure cleanliness of work areas\r\nDelivered customer orders, consistently demonstrating high levels of customer service\r\nExceeded customer expectations by maintaining relationships with customers\r\nWorked as a part of a team or on my own using initiatives to produce excellent customer service\r\nSuccessfully Comply with hotel security, fire regulations and all health and safety legislation\r\n