Engineer seeking work in Australia

G4s / IBM ATM engineer 8/2015 – to date\r\n• Fully trained on all NCR machines, Linc safe cash 360 and some Wincor, Diabold machines.\r\n• 1st/2nd line support for ATM machines, also in partnership with BT, Carillion services\r\n• Engineering in customer facing environment for key financial banks which include Barclays, HSBC, RBS; as well as institutions and nationwide businesses like the House of Lords parliament, Network Rail services, or M&S.\r\n• Full maintenance on ATM machines including: Peripherals Card reader, receipt printer, presenter, pick module, shutter assembly, facia, epp, dcb installs.\r\n\r\nG4s Cash Solutions (Contract Management Finance) 5/2012 – 8/2015\r\n• Accurately reporting data and offering an understanding to others where required.\r\n• Validating the information held on the work request and service schedule before administering the requested change.\r\n• Taking ownership of customers and branch requests /complaints as well as internal queries to resolve all issues always ensuring they are dealt with to a successful outcome\r\n• Ensuring all agreed MI is delivered within timescales, weekly figures, work logging and customer service information.\r\n\r\n\r\n\r\nCyntergy IT Service Desk Analyst 10/2011- 5/2012\r\n• 1st/2nd line support\r\n• Supporting successful national businesses such as BT Expedite, Burberry, T.K. Max, Primark, Mothercare, WHS high street, JJB sports, Whistles, Travelodge.\r\n• Configuring software services and patches, software updates.\r\n• Configuring security settings.\r\n• Documenting journals and compiling detailed reports.\r\n\r\n