2011 Associate of Arts: Sociology\r\nLalit Narayan Mithla University Darbhanga\r\n• Associate\'s Degree\r\n• Coursework includes Speech and Communication, Sociology\r\n\r\n2007 Diploma in Computer Hardware and Networking:\r\nShokeenda Institute of Computer Hardware and Networking Darbhanga\r\n• Coursework in Computer Structure and Assembly\r\n• Coursework in Computer Networks\r\n• Training in Customer Service for Technical Support\r\n
08/2013 to 03/2016 Computer Operators\r\nSAUDI SERVICES CO. LTD (Saudi Bin laden Group) – Mecca Saudi Arab\r\n• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.\r\n• Installed software and operating systems on company computers.\r\n• Oversaw the daily performance of computer systems.\r\n• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, Reports and access.\r\n• Set up and configured hardware and software on company equipment.\r\n\r\n\r\n\r\n\r\n08/2009 to 11/2012 Technical Support Engineer\r\nVCustomer Services India Pvt. Ltd – New Delhi\r\n• 3 years of technical support experience.\r\n• Installed software, modified and repaired hardware and resolved technical issues.\r\n• Provided base level IT support to nontechnical\r\n• Personnel within the business.\r\n• Managed call flow and responded to technical support needs of customers.\r\n• Evaluated and responded to incoming sales leads and requests for technical support assistance.\r\n• Identified and solved technical issues with a variety of diagnostic tools.\r\n
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