Data Analyst/Data Scientist

Bank of America Continuum, Chennai, India\r\nSenior Technical Associate — GWBT (2015 to 2016)\r\nCollaborated with Subject Matter Experts in performing the high priority knowledge transfer for critical issues. Provided appropriate application support to both clients and business partners. Championed the delivery of exceptional customer satisfaction.\r\nKey Achievements:\r\n▪ Resolved 60% of ITSM incidents by monitoring and maintaining the bank\'s front-end applications.\r\n▪ Presided the project and ensured dissemination of the follow-up documentation.\r\n\r\nCity Union Bank Limited, Coimbatore, India\r\nJunior Operations Clerk (2013 to 2015)\r\nManaged financial services such as RTGS/NEFT, domestic and foreign payment processing, new accounts and loan applications. Coordinated meetings with the mortgage advisors. Focused bringing in new customers to the bank while providing top-notch customer service to the existing ones.\r\nKey Achievement:\r\n▪ Responsible for managing and leading bank’s staff to deliver exceptional customer service in a busy high street branch and working hard to bring in new customers and boost the bank\'s profits.\r\n\r\nMaersk Global Service Centre, Chennai, India\r\nAssociate — DAMCO (2012 to 2013)\r\nOrganized and maintained the access database for import shipments and purchase orders Participated in different company projects and initiatives.\r\nKey Achievements:\r\n▪ Gathered and processed data for the DAMCO Report in partnership with the DATA Role Team.\r\n▪ Key contributor various internal and outsourced projects spanning MODs, MORE web and SAP.\r\n▪ Organized UK-SCM Imports Projects for major clients like as Puma, BNQ, Marks & Spencer’s, Johnson Tiles, Star bucks and Royal Mail.