CV, Sales Manager Targeting Switzerland, Middle East

Available

Serial No: 47719

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Skills keywords: area sales manager, country manager, sales and marketing

Current location:  Zürich, Switzerland - View on map

Nationality: Swiss

Preferred Sector of Employment:  General Management, Travel and Tourism

Spoken languages: english, french, german, spanish

Location I am interested in working: Anywhere

EDUCATION

Nixon University, District of Columbia, MBA (2015-2017)

Nixon University, District of Columbia, Bachelor of Business Administration

University of St. Gallen, Switzerland, Social Sciences

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PROFESSIONAL EXPERIENCE

Thai Airways International Ltd. – Switzerland, Zurich
November 2014-open
District Sales Manager

Key Tasks:

Overall responsibility for achievement of sales and marketing objectives in Switzerland

Leading the sales/marketing and reservation/ticketing teams in Zurich; Building up and strengthening relationship with retailers and key partners

Head of Pricing, distribution and key account management; Market analysis and timely implementation of effective sales activities

Budget planning and control; Developing effective corporate communication and PR

Achievements:

Winning negotiations with tour operators, Corporate and key partners thanks to strong negotiation and personal skills

Introduction of an effective sales strategy and pricing within due time; Motivated and effective leadership and staff management

Strengthening position of Thai Airways in Switzerland

Costa Crociere S.p.A. – Switzerland, Zurich
July 2013-October 2014
General Manager

Key Tasks:

Sales and Marketing Leadership on a commercial level; Overall responsibility of directing all activities of the Switzerland office

Planning and implementation of the commercial corporate strategy in the local markets; Monitor market trends and ensure timely market intelligence

Head of key account management; Effective time and staff management

Achievements:

Building up excellent relationship with the trade and cruise partners; Effective and motivated staff management

Reorganization and expansion of Costa Switzerland in just six months

Qatar Airways Ltd. – Oman, Muscat
April 2012–November 2012
Contact Center Manager

Key Tasks:

Management of contact center in Muscat with 120-200 staff.

Ensuring reliable operation and consistent target achievement in the areas of productivity, cost efficiency, quality and sales conversation.

Optimising processes, procedures and workflows

Achievements:

Successful recruitment of qualified staff based on the national omanisation; Timely training of new staff; Professional staff assement and restructuring plan to increase service level

Qatar Airways Ltd. – Kingdom of Bahrain, Manama
October 2008–April 2012
Country Manager – Bahrain

Key Tasks:

Leadership on a strategic and commercial level of sales and marketing, HR, airport services, finance and cargo

Implementation of regional strategy in local markets to achieve profitable sales revenue; Effective planning and execution of sales and marketing activities to achieve sales targets; Promotion of company brand, products and services through the primary distribution channels

Optimisation of pricing, segmentation and direct sales; Responsible for motivating and effective leadership; Staff recruitment and individual career plans

Achievements:

Successful restructuring Bahrain station; Effective and motivated leadership of a multicultural team

Annual sales and market share increase over budget; Optimisation of HR and time management

Effectual segmentation, pricing and distribution; Implementation of separate leisure, corporate and e-commerce sales teams

Qatar Airways Ltd. – India, Chennai
August 2007–October 2008
Area Manager – South India

Key Tasks:

Commercial and operational responsibility of South India; Operation of daily flights at five stations in South-India

Responsible for Sales and marketing, market research, pricing, distribution, customer services, finance, HR; Budget planning and control

Management and leadership of 40 employees at five locations; Implementation of e-commerce; Airport services and management

Achievements:

Successful and independent management of South-India; Building up new station in Chennai

Strengthening position of Qatar Airways in South India; Highly motivated sales teams and best collaboration with country manager – India

Promotion and transfer after just one year to Country Manager-Bahrain

OSP AG Organisation for Personal Services – Switzerland, Zurich
August 2003-August 2007
Manager Tourism and Sales Europe

Key Tasks:

Business development and sales – Europe; Budget planning and control; Market, competitor and product & services analysis

Develop ideas, suggestions for further training, special services; Analysis of sales territory-based priorities; Acquisition of new customers in Europe

Key account management; Head of the recruitment teams in Europe; Planning and implementation of recruitment seminars and workshops

Leading the recruitment assistant training; Customer services and quality control; Management reports

Achievements:

Successful recruitment of tour guides in Europe for summer and winter season; Increasing quality and loyalty of selected tour guides

Winning key account management and strong business relationships; Optimising profit by reducing costs but increasing standards

Cathay Pacific Airways Ltd.– Switzerland, Zurich
August 1999–April 2003
Sales and Marketing Manager – Switzerland

Key Tasks:

Overall responsibility for achievement of sales and marketing objectives; Leading the sales and marketing teams in Zurich and Geneva

Market analysis and timely actions due to market and fare changes; Planning and implementation of new sales strategies

Maximising revenue by segmentation, distribution channels and pricing; Budget planning and control

Building up and strengthening relationships with retailers and key partners; Developing corporate communication and PR;

Management reporting.