CV, IT Manager Seeking for suitable Job

2012 – Present Information Communication Technology (ICT Manager) @ INAYA Facilities Management Services LLC, A member of Belhasa Group

•  Design and manage the complete IT infrastructure in the offices and operational sites.
•  Report to General Manager on IT issues that impact business
•  Ensure SLA’s are met for user’s support requests for IT related issues.
•  Make presentations to the management team on IT strategy, new solutions being explored.
•  Manage the CMMS project and ensure deliverables are met and rollout schedules are adhered to.
•  Take necessary steps to reduce IT costs to the company both capital costs and running costs.
•  Recommend optimum configurations for Personal Computers, printers, notebooks and servers.
•  Meet budget figures for IT expenditure
•  Provide solutions or resolve IT related technical problems that cannot be solved by Support Engineers.
•  Evaluate software and recommend the right one that suits the business needs of the company with a view of keeping the cost to the company to the minimum.
• •  Explore new IT solutions that maybe beneficial to the company by way of improving the efficiency or reducing cost of doing business.
  •  Perform Business Software Administration, Systems Administration and Network Administration in the absence of your team members.
  •  Take necessary steps to ensure business continuity by designing and maintaining a data backup strategy for Critical business information.
  •  Ensure organized IT Structure and maintenance of IT records / assets.
  •  Monitor Team members on Timely response to IT Services / Support request.
  •  Ensure proper monitoring of cost + preparing proposals to reduce the cost.
  •  Appropriate software and hardware installation to suffice the requirement of end users in conjunction with the budget as well as eligibility.
  •  Ensure proper maintenance of IT both software and hardware.
  •  Manage the people reporting to the jobholder.
  •  Manage the necessary reports from the business software system and provide them to the concerned departments as per the business requirements.

    2011 – 2012 Systems Engineer @ Al Futtaim Carillion LLC, Al Futtaim Group

  •  Implement security tools and practices across servers and applications/services.
  •  Ensure configurations and data backup of services and implement recovery from disaster
  •  Assist in the operation and maintenance of LAN/WAN and its services.
  •  Function as wholesome Systems Administrator independently
  •  Record servers and services/applications logs and analyses them
  •  Deploying best security measures
  •  Study and evaluate for appropriateness both commercial and open source security tools.
  •  Install Firewalls: application gateways and Access Control List based packet filters
  •  Configure and installation of routers, VPN, switches, access points and Network like Virtual Private Networks, ADSL, DSL, broadband etc.
  •  Propose, plan, experiment and implement robust authentication mechanisms – both network and host based.
  •  Assist in identifying, recommending and implementing new processes or amendments to current ones to improve team functionality and services
  •  Review network documentation against regulatory & security standards, best practices and company requirements
  •  Recommend and implement Network security measures
  •  Protect systems – servers and services from external and internal threat
  •  Installation of OS and required service packages: both open source and proprietary
  •  Updating and maintaining OS and software to the latest releases, patches, etc.

  • 2008 – 2011 IT Support Engineer @ Emrill Services LLC

    •  Creating and Managing of Users, Groups and Organizational Units in Active directory.
    •  Implementing & Managing Group Policies.
    •  Managing Access permission for user’s \ File server Administration\ Share drives & Folders
    •  Installation and administration of windows 2008 Server, ADS, DNS, TCP/IP, DHCP
    •  Backup and disaster recovery management.
    •  Installation of SQL Server and Oracle
    •  Configured E-mail Address policies and Journaling throughout the Domain
    •  MS Outlook, Outlook Web Access Including configuration, permissions, and forms based authentication and SSL configuration.
    •  Experience in administering Exchange server 2010 including installation, back-up, and troubleshooting.
    •  Responsible for managing LAN/WAN Installation and arrangements for Network Pc’s and Knowledge on

      Windows clustering

    •  Take responsibilities of including Desktop configuration, network connectivity, and network access issues and printer connectivity
    •  Anti-virus administration in Server \ Client Environment
    •  Installing necessary software’s and utilities for the end user.
    •  Troubleshooting the servers in case of failures.
    •  Implementing, maintaining and monitoring Network Systems and Data communications
    •  Scheduled maintenance activities at site during operations
    •  Maintaining uninterrupted power supply in order to ensure 0% downtime

      EDUCATION

      Master of Business Administration (MBA) Specialized in INFORMATION SYSTEMS Bachelor of Commerce (BCOM)