CV, Insurance Team Supervisor Seeking Work Globally

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Serial No: 41516

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Skills keywords: administration, database administration, health insurance, office management/administration, supervisor

Current location:  England, United Kingdom - View on map

Nationality: English

Preferred Sector of Employment:  Admin and Clerical

Spoken languages: english

Location I am interested in working: Anywhere

Personal Profile

I am a highly motivated individual with a proven ability to work effectively on my own initiative, as well as part of a team. I have excellent communication skills at all levels ensuring strong business relationships are built and maintained. I have worked in a variety of environments and am able to remain cool when dealing with difficult situations. Exceptionally organised, enabling me to manage a multitude of tasks while constantly reprioritising. I always strive to exceed expectations, delivering maximum results for the business.

Key Skills

• Conscientious and well-organised approach to work with the ability to rapidly learn new skills

• Professional customer service skills

• Effective communicator

• Competent & effective with Microsoft Office Suite

• Polite telephone manner

• Proficient in using Salesforce CRM software

• Diary management

• Excellent written and verbal communication skills

Employment History

April UK (Insurance Company)
Dates Employed: March 2011 – Present
Job Title: New Business Supervisor

(Previous – New Business Administrator, Quality Assessor & Operational Supervisor, Customer Service Manager)

I have worked for April UK, since March 2011. In this time, I have successfully progressed from New Business Administrator to New Business Supervisor, managing the new business team. I have recently been involved in a project, whereby one of our sub-companies has been relocated to our office in Bristol from Newcastle; I have been given the responsibility of learning this side of the business and in doing so have gained new skills, from learning new processes to using new operating systems, in a short space of time.

On a day to day basis, as well as managing the new business team, I process new business and handle our complaints, below is a list of some of my responsibilities and duties –

• Effectively set up new client applications onto various systems for individual and group scheme business

• Liaise with various insurance providers ensuring outstanding information is chased to process

clients applications

• Collate daily & weekly reports to show submitted business figures/API

• Manage weekly pending business report

• Effectively working alongside the training department to identify training needs/areas

• Work together with compliance department ensuring proficiency of paperwork is met and

kept within standard, assessing affordability, eligibility and suitability of advice and products sold

• Email recorded business spreadsheets daily to different insurers

• Ensuring relevant work instructions for business processes are in place and are updated accordingly

• Manage mailboxes and respond within designated timeframes

• Work with Managing Director to ensure correct processes are in place and are updated

where/when necessary

• Govern all office complaints and ensure they are actioned within correct timeframes

• Designate daily tasks using the system work queues

• Authorising holiday requests whilst ensuring relevant cover

• Organise and prioritise workloads for team members

• Request renewal documentation from insurers, sending them onto the client via email or post

Lloyds Banking Group
Dates Employed: February 2010 – March 2011
Job Title: Customer Service Representative

Duties & Responsibilities

• Conscientiously editing clients private details on the system and sending letters of confirmation

• Using multiple systems at the same time to help with customer/IFA enquiries

• Emailing/faxing booklets & forms for specified products

• Faxing valuations of customers pensions

• Taking quotation details and passing on to correct department

• Effectively dealt with and managed customer complaints

• Taking minutes for team huddles/meetings

Brightside PLC/eLife
Dates Employed: October 2009 – January 2010
Job Title: Customer Service Administrator

Mallorca, Spain
Dates Employed: June 2009 – September 2009
Job Title: Events Organiser

BCWA/Simplyhealth
Dates Employed: May 2008 – June 2009
Job Title: Personal Care Adviser – Remedi

AXA Sun Life
Dates Employed: March 2007 – May 2008
Job Title: Customer Service Representative – Admin Centre/Call Centre

I.S Durnell Electrical Contractors
Dates Employed: Nov 2006 – March 2007
Job Title: Office Assistant (Part time)

New Look
Dates Employed: April 2006 – November 2006
Job Title: Retail Assistant (Part time)

Education

Filton College (3 days per week)
Sept 2006 – March 2007

• BFD – Dance

Mangotsfield Secondary School
Sept 2001 – May 2006

• 3 GCSE’s grade C