userskills like '%it support engineer%' or userskills like '%it helpdesk support%' or userskills like '%active directory%' or userskills like '%server 2003%' or userskills like '%server 2008/2012%' or userskills like '%windows xp%' or userskills like '%windows 7 configuring%' or userskills like '%windows 8%' or userskills like '%microsoft exchange%' or userskills like '%microsoft office%' or userskills like '%managed services%' or userskills like '%desktop support engineer%' or userskills like '%service desk support%' or userskills like '%citrix%' or userskills like '%vmware esx%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%it support engineer%' or userskills like '%it helpdesk support%' or userskills like '%active directory%' or userskills like '%server 2003%' or userskills like '%server 2008/2012%' or userskills like '%windows xp%' or userskills like '%windows 7 configuring%' or userskills like '%windows 8%' or userskills like '%microsoft exchange%' or userskills like '%microsoft office%' or userskills like '%managed services%' or userskills like '%desktop support engineer%' or userskills like '%service desk support%' or userskills like '%citrix%' or userskills like '%vmware esx%') and profile_id<40944 order by profile_id desc limit 0,10

CV, Experienced IT engineer looking globally

Available
Serial No: 40944
Skills keywords: 
Current location:  Maharashtra, India - View on map
Nationality: India
Preferred Sector of Employment:  IT and Technology
Spoken languages: english, Hindi
Location I am interested in working: Anywhere

Work Experience

 

IT Support Engineer

Damac Properties (Dubai) – June 2015 to Nov 2015

  • Achieved 99% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 400 end users individually on daily issues.
  • Reduced costs by negotiating contracts with vendors while setting up new site offices
  • Managed installation and configuration of Mac, Windows XP, Vista, 7, 8,10 and Server 2003, 2008 and 2012 on servers and desktops.
  • Deployed images on desktops and laptops using Acronis media.
  • Installed Trend Micro Antivirus with DLP and Websense on users systems.
  • Helped ERP team by installing Siebel client and IPMS plugins.
  • Installed and troubleshooted MS Office 2003,2007,2010 and 2013 related issues.
  • Build Bloomberg system with latest updates and resolved IE, Chrome, Firefox related issues.
  • Added desktop/servers to domain and performed IMAC operations for users, OU’s, DL’s, security groups and mailboxes.
  • Creating Webex, Gotomeeting, GoToAssist requests for users and setting video conferencing in board rooms. Installing Skype, 3CX and troubleshooting HR application related issues.
  • Performed data center operations like cable pulling, rack mounting and fault finding.
  • Incident logging in Service desk and following up with users and updating them on status.
  • Installing and resolving Attendance system and CCTV related issues.
  • Setting IP phones, Ipads and configuring mailboxes through Activesync on smartphones.
  • Configuring static/dhcp ip addresses for printers, servers and troubleshooting network issues.
  • Installing HP, Kyocera and Samsung network printers and troubleshooting issues.

 

Senior IT Engineer

SS&C Globeop Financial Services (Mumbai) – June 2010 to June 2015

  • Achieved 99.9% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 2000 end users across India, US, UK, Singapore, Hongkong and Dublin.
  • Responsible for handling Managed Services projects with strict SLA for clients based in US and UK in 24/7 environment.
  • Incident logging in Service desk and following up with users and updating them on status.
  • Performed installation of Windows 2003, 2008 and 2012 on physical and virtual servers and configured DNS, DHCP, WDS, DFS, IIS, WSUS and Domain roles and services
  • Configured Active Directory and performed IMAC operations for users, security groups, DL’s OU’s and configuring roaming profile, account lockout and password reset operations.
  • Configured domain controllers in Single Forest, Single Domain environment.
  • Deployed Windows XP, 7 and 8 through RIS and WDS and troubleshooting daily issues like drives mapping, IE, Chrome, Firefox, Reuters Messenger and proxy related issues.
  • Building Bloomberg systems with latest updates and coordinating with support team.
  • Installed MS Office 2003, 2007, 2010 & 2013 and resolved outlook, word and excel related issues like mailbox configuration, excel macros and patch installation.
  • Build Virtual servers by installing VMware 5 and accessing through Vsphere client.
  • Performing mailbox creation/deletion and mailbox movements on Exchange 2003 and 2010.
  • Deploying group policies on servers and desktops through GPO.
  • Building Citrix Xenapp 6.5 servers and creating published applications and desktops.
  • Performing backup operations in Symantec Backup Executive 2010 and Undelete 2010.
  • Installing and managing Symantec/Sophos Antivirus on Desktops, Laptops and Servers.
  • Performed data center operations like cable pulling, rack mounting and fault finding.
  • Supporting home users on secure id related issues through RSA server.
  • Attended onjob trainings for Active Directory, Lync 2010 and SCCM 2007.
  • Troubleshooting network related issues and configuring static/dynamic IP addresses.
  • Monitoring Network/Servers/UPS/Antivirus alerts and escalating as per the escalation matrix

 

Academic Details

  • Achieved Bachelors in Computer Applications (BCA) graduation degree from Tilak Maharashtra University, Pune
    • Achieved Diploma in Electronics from MSBTE Board, Mumbai

Professional Certifications

  • Ø MCP ( Windows XP Installation and configuration )
  • Ø MCSA ( Windows Server 2008 Installation and Active Directory)
  • Ø MCTS ( Windows 7 Deployment and Configuring)
  • Ø Information Technology Infrastructure Library (ITIL) v3 Foundation 2011





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