CV, Experienced European Operations Executive Manager

Available

Serial No: 47231

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Skills keywords: customer relationship management, international work experience, operation management

Current location:  Lima, Peru - View on map

Nationality: portuguese

Preferred Sector of Employment:  General Management, Travel and Tourism, Transport and Logistics

Spoken languages: english, french, portuguese, spanish

Location I am interested in working: Anywhere

AREAS OF EXPERTISE

• Multi-site operations

• Change Management

• Total Quality Management

• Problem Solving

• Decision Making

• Operating Infrastructure

• Continuous Improvement

• Cross-Functional Team Leadership

• Operational Processes / Standards

• Performance Management

• Negotiation and Communication

PROFESSIONAL EXPERIENCE

GENERAL MANAGER
KREA ADVERTISING AGENCY, LIMA
2014 – to present

• Recruited to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee compliance with local regulatory bodies, and build training capability at a local advertising agency with top Fortune 500 clients.

• Oversee 20 employees and a $2 million dollar budget to drive process improvements across operation, as well as improve the quality of the operation, billing, collections, and customer service.

• Provided ongoing operational process analysis, communicated project status, and Identified and resolved operational issues.

• Slashed 28 percent on payroll / benefits by reducing overtime and premium hourly rates , thus increasing profitability by 28 percent directly, 40% reduction in production errors.

SENIOR LANGUAGE CONSULTANT
BOSE MEXICO TIJUANA, BAJA CALIFORNIA, NORTE MEXICO
2011 to 2014

(Outsourcing contract)

• Recruited to design and lead internal projects focused on improving the training processes of the employees, elaborate on line training manuals, translating the SOP´s manuals for operation from English to Spanish and Spanish to English for the opening of the New in Plant in Malaysia.

• Achieved a 35% reduction in down times in traveling to the training center.

• Delivered a 20% increase in productivity by installing the on line training programs and avoiding down times.

• Optimized performance in the electronic circuits productions area by 25% workers could easily access online solutions.

BRANCH DIRECTOR
INSTITUTO HAMER SHAPR, MEXICO CITY
2008 to 2011

• Recruited by CEO to turn around operation of a $3 million nation-wide language institute with top 500 forbs clients, achieving 20% growth in the first year

• Implemented ISO 9001 /2008 in the first two years of operation

• Slashed costs by 23% in the first year of operation by reducing the payroll / benefits

• Installed a nationwide digital on line system to evaluate customer, incrementing sales by an additional 15%

• Oversee 125 employees nationwide and a $1.2 million budget to drive process improvements, renovations, remodeling of installations.

BRANCH DIRECTOR
INSTITUTO INTERNACIONAL DE IDIOMAS, MEXICO
2001 to 2008

• Recruited to manage and direct a top ranking AAA school and language center in the hearth of México´s upper middle class.

• Oversee a staff of 80 professors and administration with a $3million budget

• Turned around the operation increasing student population by 25%

• Renewed and remodeled the language center with top of the line technology and I.T. applications at the language center opened a language laboratory for students to practice skills

• Created a teachers training center to prepare new teachers in a bachelor of education

CITY MANAGER
NATIONAL CAR RENTAL, MEXICO CITY
1993 to 2000

• Recruited by CEO to turnaround the operation of multimillion dollar franchise operation nationwide of National Car Rental / Europe Car rental in México City base out of the México City Airport.

• Oversee 180 employees nation-wide with 500 thousand dollar budget to drive process improvements across operation.

• Renewed the fleet from 30 cars in México City to 120 cars in less than a year, renewed nation-wide fleet in a years time.

• Remodeled the airport branch and the terminals rental counters in less than 6 months.

• Slashed costs over 30%, reduced payroll / benefits 20%

• Increased revenue by 25% in the first six months

• Renewed and remodeled the rental offices in six states in the first year of operations.

• Slashed 30% operation costs for every branch nation-wide

QUALIFICATIONS

Business Administration – Durham Nixon Clay Business College Austin, Texas, U.S.A.

Computer Programming – Durham Nixon Clay Business College Austin, Texas, U.S.A.

Western Modern Languages – Universidad Autonoma Baja California, Baja California, Mexico