PROFESSIONAL EXPERIENCE

TELEFONICA DIGITAL
CONTRACTS & CAMPAIGN AND ACCOUNT MANAGER
November 2014 – December 2015

Contracts – Legal

• Contracts (various: including formal, short form, Non-Disclosure Agreements and annual contracts) – Drafting, Evaluation, Negotiation and Execution:

• Preparation and submittal of legal contract documentation on behalf of the company

• Serving as the point of contact for brands on contractual matters

• On all standard and nonstandard contracts, providing redlined recommendations and often negotiate directly with brand lawyers or internal legals until consensus has been reached

• Maintaining contractual records and documentation such as receipt and control of all contract correspondence, brand contact information, contractual changes, status reports and other documents for all projects

• Providing guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.

• Developing and implementing procedures for contract management and administration in compliance with company policy

• Support Product Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions

• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation

• Handle on-going issue and change management

• Monitor transaction compliance (milestones, deliverables, invoicing etc.)

• Oversee Service Level Agreement Compliance

• Ensure contract close-out, extension or renewal

• Completing offer intakes and customer contract approval documents with obtaining necessary signatures

• Preparing and sending letter of agreements wherever required

• Participates in contract negotiation, contract administration, and customer contact activities to ensure proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications

• Coordinating and managing new and existing brand contracts

• Managing asset administration

• Analysing contract language and specifics, applying that to the schedule within the contracts

• Work with respective sales and customer relationship teams through the entire maintenance contract life cycle

• Update and maintain internal data systems

• Provide necessary feedback and recommendations

• Act as departmental liaison for internal and external colleagues/customers/suppliers

Campaign Delivery

• Supporting the Senior Loyalty Campaign Management team

• Produce digital design concepts as per project briefs

• Develop mock-ups for partner approval and meetings

• Uploading all partner offer content correctly through the campaign management system

• Monitoring of all partner offer related stock levels

• Facilitate the raising of insertion orders for all new partner brands

• Assist sales staff in the development of brand induction presentations

• Generate and supply campaign results upon partner and internal requests

• Build long-term relationships with brands and identify ways to grow and develop partnerships

• Work closely with the O2 and wider sales teams to shape the commercial proposition in line with market demands

• Develop productive and flexible relationships with third party providers e.g. VCCP

• Grow professional working relationships with key stakeholders across the business

BAKER GOODCHILD DIRECT MARKETING LTD
ACCOUNT MANAGER
September 2013 – February 2014

• Communicate effectively with the Account Director, the Sales Team, and the Production Team, informing and updating them regularly to guarantee that sales and client

• Help identify prospects, customers, and referral sources and develop/maintain relationships to ensure attainment of company business goals

• Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors, to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs

• Help develop a strategic sales plan that identifies prospects and customers, prioritise them according to importance and ability to provide results

• Develop monthly marketing strategy in conjunction with the Sales Team, the MD, and the inside sales team, and identify joint marketing opportunities where applicable

• Oversee printing and mailing of the internal marketing pieces

• Prepare quotes utilising the bid package and provide to the customers or prospects

• Follow-up on all quotes within 24 hours of submittal

• Enter customer orders clearly, concisely and accurately interpret customer information into order forms and in Database

• Make new job folders and confirm that all information is complete and accurate before it goes to the Production Manager

• Work with the production manager to ensure that all jobs are completed to the customers’ specifications and satisfy the delivery schedule

• Assist the CSR when necessary to ensure that all customers are taken care of in a professional and timely manner

• Participate in daily production meeting

• Communicate effectively with management and all departments

CAPITA COMMUNICATIONS
CLIENT SERVICES EXECUTIVE
May 2008 – August 2013

• Leading project management activity, co-ordination and management of the end to end processes

• Maintaining and expanding relationships with new and existing clients

• Provide quotes and schedules for all campaigns

• Liaise with print management and internal studio regarding artwork where applicable

• Manage the integrity and security of data supplied

• Check all print proofs for correct version / correct amendments prior to submission to customer

• Provide advice and assistance to clients on products, services, design and production methods

• Ordering any base stationery stock required for ad-hoc projects

• Keeping contact with customers to ensure any changes to original specifications are carried out

• Support an efficient process and communication between customer, development and production to facilitate delivery to required schedule

• Escalate any service delivery issues to the Production Manager

• Undertake actions agreed for immediate resolution and longer term corrective measures

• Request purchase order from customer prior to production of job

• Mitigate impact of additional costs through adherence to schedule

• Approve all additional costs with customer prior to production

• Manage electronic job folders so there are comprehensive record of all campaigns are processed

• Ensure compliance to end to end process

• Be point of contact and manage campaigns end to end

• Arranging courier transport for any work which is to be delivered to client or to another site for completion

• Ensuring postal services are comprehensive and best able service is given to client

• Procure good quality and cost effective methods of transport for mailing

• Meeting deadlines and prioritising tasks, arranging and attending meetings and reporting on key decisions

• Attend daily production meetings and where required weekly planning meetings

• Support all project management activities

• Ensure in house database is maintained and updated accurately with all information

• Identify and deliver operational improvements and value add initiatives

• Understanding and managing pricing processes effectively

• Providing a detailed MI reports for individual client accounts e.g. overall summary of SLAs, financial summary, breakdown of costs, performance levels

• Take responsibility for the basic financial elements of client accounts e.g. time management and cost controls

• Monitoring the profitability of accounts and the effectiveness of campaigns within the business

• Identify and deliver addition profit and cost saving opportunities notifying commercial lead of all opportunities

• Maintain regular communication with customers to support change in requirements and identify future business needs

• New projects secured, leading and working with all relevant departments to ensure a successful implementation of the new work

• Ensuring processes for all commercial and transactional activities are managed efficiently

• Delivering an effective and profitable print solution for clients

• Pro-actively work along other internal and external clients to maximise business continuity

• Recommending changes and improvements for client accounts

• Developing accounts to their full potential in a fast paced environment

• Maintain Service Level Agreements, Quality & ISO standards

• Implementing new improving ways of processing work

• Finding proactive methods of internal processes

• Assisting client is publications of artwork, i.e. booklets, letterheads, envelopes

• Assisting in department training for new starters i.e. processes, clients campaigns

• Generating artwork proofs i.e. envelope, letterheads for client approval

CONNECT DISTRIBUTION SERVICES LTD
GRAPHIC DESIGNER
August 2006 – April 2008

Graphic Designer

• Creating high quality advertising and direct marketing campaigns for all clients

• Create visual designs that effectively communicate editorial concepts and brand identity

• Producing stunning assets for use across all our communications

• Liaise with external contacts in the preparation of and delivery of design briefs for partnership or joint marketing sites

• Liaising with conceptual designers and developers where required

• Thoroughly checking deliverables for retouching, colour correcting and optimisations of images for the web

• Deliver high quality print and web ready artwork, whilst ensuring all specifications are met including budgeting and time control

• Ensuring all creative adheres to style guidelines and articulates brand objectives

• Marketing newly released manufacturing products via the paper format publications and via website advertising.

• Maintain website images, product descriptions and overall layout of areas are to company standards

• Identify companies within different target markets as agreed with the Marketing

• Co-ordinate weekly direct mail initiatives (planning, mail merge and individual letters, printing, checking, signing and packaging)

• Contribute to the on-going development and monitoring of internal relations and brand management

• Stay ahead of trends and new ideas and interpret those into fantastic creative

• Development of technical skills to stay abreast of software changes

Supply Chain Assistant

• Take inventory and analyse all documentation such as invoices, bills and other supply documents

• Prepare shipping documentation

• Analyse items and check the quality of materials before preparing them for dispatch

• Register all documents and handle customers and suppliers databases

• Establish and maintain collaborating relationships with customers, suppliers and supply chain staff

• Assist the supply chain manager in planning and organising the distribution of goods

Assistant Buyer

• Buying new accessories for the retail sections and calculating the cost, trade pricing and retail pricing

• Maintaining the stock of products online by running a daily purchase report for different sections

• Creating databases for various sections and report that need to be provided on a weekly basis

• Communicating with various suppliers to obtain information on new products released

• When we are looking to buy stock in, we need to obtain cost price of the item and also the minimum order quantities

• Uploading the product details onto the system, therefore we can place orders for the products to deliver to us

QUALIFICATIONS

• 2012 Certification in NVQ Business Administration level 3 Diploma course at Capita Learning & Development

• 2012 Certification in Effective Account Management course at Capita Learning & Development

• 2011 Certification in Time Management course at Capita Learning & Development

• 2010 Certification in Microsoft Excel 2010 Advanced at Capita Learning & Development

• 2007 Certification in NVQ IT Level 3 (Presentations, Imaging & Artwork, Web Publishing & Database) at Connect Distribution Services Ltd

• 2003 Certification in GNVQ ITC Intermediate and Advanced at Solihull College, Birmingham

 

 

 

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