Customer Support/Operations Analyst/Data Analyst

Reading Books , Watching movies and Web Series of different genres, travelling and trying different types of cuisines.

Work Experience:\r\n\r\n[22 April 2019 to 31 January 2023]\r\n\r\nPosition Held : Operations Analyst\r\n\r\nCompany Name : First Advantages Pvt. Ltd.\r\n\r\nCity : Mumbai, India\r\n\r\nDuties and responsibilities performed :\r\n\r\na. Actively Participating in daily operations on call discussions for corporate clients.\r\nb. Achieving daily targets with 100 Quality apart from it taking extra initiative like doing multiple types of audits as per leads instructions and assisting team members to achieve their targets without errors.\r\nc. Worked with different team members and different types of works in same team and promoted as POC(Point of Contact) for team members of Criminal Checks where I was maintaining data and doing allocations and different types of audits as well.\r\nd. Developed written documents and reports related to programs and operations.\r\n----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\r\n\r\n[16 January 2017 to 08 March 2019]\r\n\r\nPosition Held : Customer Support Executive\r\n\r\nCompany Name : ANI Technologies Pvt. Ltd.\r\n\r\nCity : Mumbai, India\r\n\r\nDuties and responsibilities performed : \r\n\r\na. Cooperate with Driver Partners and solve their query on real time basis, if required take complaints and provide TAT.\r\nb. Maintain specified AHT with 100 % quality and being professional over call and off call.\r\nc. Listened to customers questions and concerns to provide answers or responses.\r\nd. Built strong relationships with field operations team to support business development opportunities and improve service.\r\n\r\n\r\n\r\n\r\n\r\n