Bachelors Degree, English Literature, result 2:1\r\nA-Level: 4 A Levels. Results : A,B,B,C\r\nGCSE : 10 GCSE\'s. Results: 3x A*, 7x A
Customer Service Manager: 2014-2016\r\nDay to day running of a dynamic team across multiple offices\r\nReporting, KPI and SLA setting and maintaining\r\nHR elements including inductions, holding appraisal and performance reviews\r\n\r\nCustomer Service Team founder and Executive: 2013-2014\r\nCreated Customer Service policies and procedures\r\nCreate Customer Classification model\r\nCreate Client quotes and proposals\r\nOrganise Client meetings\r\nHandle all general enquiries\r\n\r\nCustomer Service Executive: 2010-2013\r\nMaintainence of Client records in CRM system\r\nCreate Client quotes and proposals\r\nOrganise client meetings\r\nHandle all general enquiries\r\n
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