Customer relations supervisor seeking work

HP CCC (Middle EAST) Customer Care Representative (CCR): June 2013 _ November 2014\r\n\r\n\r\n Behavioral dealing with customers using positive Language.\r\n Offering online complaints support to the customer in professional manner. (Inbound-outbound calls).\r\n Create and update cases with the details of diagnosis and solutions provided.\r\n Handle Angry Customers\r\n Answer calls professionally.\r\n Provide customers with product and service information.\r\n Solid understanding of policies and procedures.\r\n Effectively uses systems and tools.\r\n Report to Team Leader.\r\n\r\n \r\nHP CCC (Middle EAST) Customer Relations Team Supervisor (CRT)\r\nNovember 2014 Up-to-date - Customer Service Representative & Proactive Supervisor (back office-complaints): \r\n\r\n Delegating tasks. \r\n Monitoring the team’s performance. \r\n Assisting the team by performing the tasks with them. \r\n Helping with training and development. \r\n Completing paperwork. \r\n Handling complaints from both staff and customers. \r\n Helping to hire new staff. \r\n Reporting to senior management. \r\n Maintain monthly reports on the no. of LPO’s created & Complaints registered\r\n