Certified Specialist, Customer Experience (CXS)\r\nAssociate, Chartered Institute of Bankers (ACIB)\r\nFellow, Institute of Chartered Economists (FCE)\r\nPhD (h.c), Business Management\r\nDiploma, Advanced Leadership & Management\r\n\r\nSKILLS\r\nOwnership and leadership attitude\r\nHighly organized and administrative\r\nAttention to details\r\nSelf-driven and goal-oriented\r\nEmotionally intelligent and flexible\r\nResourceful and adaptable\r\n
Reading\r\nFit-fam\r\nMusic\r\nBeach Resorts
Management Consultant, focused on helping businesses harness their potentials for success by providing tailor-made advisory services in Customer management, systems and structures, Business administration etc.\r\n\r\nDigital Channels Customer Experience Manager: Managed the end-to-end interaction of customers journey on Digital platforms and touchpoints to ensure top-notch customer experience.\r\n\r\nPhysical/Branch Channels Experience Manager: Managed the end-to-end interactions of customers journey at bank branches/locations to ensure maximum customer satisfaction, repeat business, retention, loyalty and advocacy.\r\n
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