General and Operations Management\r\nCustomer Service Operations\r\nContact Center Management\r\nKPI Design, Implementation and Monitoring\r\nPerformance Management\r\nInterviewing\r\nHiring\r\nTraining and Onboarding\r\nQuality Assurance
I love what I do, and I am permanently looking to improve my skills and knowledge in every field. \r\nI like to have good results, therefore I am always doing my best for them.
March 2021 - January 2023, Abu Dhabi, UAE, Wio, part of ADQ, Head of Operations and Customer Experience, Responsible for building the fintech division from the ground up, spanning product, operations, marketing and business development. Being the key person responsible for building and scaling Operations, supported by functional heads (product, marketing, engineering, operations, finance, etc.) based in the Abu Dhabi HQ.
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